Convention Service Sales Representative

Boldyn Networks Italia; California; On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

Competitive salary range

Annual bonus

Learning & development opportunities

Flexible working opportunities

Comprehensive benefits

Paid parental leave

Vacation starting at 15 days

Sick leave 10 days

Volunteer days

Job summary

Boldyn Networks in Los Angeles, CA is seeking a Convention Service Sales Representative to respond to show management and exhibitor inquiries, troubleshoot connectivity, and ensure a seamless event experience for attendees and vendors.

You will build client relationships, process orders and quotes, support pre-show and on-site needs, coordinate across teams, and manage billing and issue resolution to deliver outstanding service.

Qualifications

• High school diploma or GED required.
• Experience in show management or exhibitor service preferred.
• Knowledge of data networking products/services is a plus.

Responsibilities

• Build client relationships by consulting with clients, show management & exhibitors on Internet needs and provide best-fit event solutions.
• Receive and process customer orders; reach out for missing information prior to event move-in.
• Create detailed quotes and follow up on revisions and updates.
• Maintain accurate orders in the company database and ensure changes are up to date.
• Resolve billing issues and coordinate across departments to ensure a seamless customer experience.

Skills

Customer service

Communication

Networking knowledge

Microsoft Office

Education

High school diploma or GED

Tools

Order intake tool

Excel

Job description

Turning customer needs into reliable event technology solutions.

Convention Service Sales Representative (CSSR)

On Site at the LA Convention Center in Los Angeles, CA

About the role

The Convention Service Sales Representative contributes to the overall success of the company by responding to show management and exhibitor inquiries and troubleshooting through phone, in-person interaction, and email. This role ensures timely resolution while providing the highest level of customer service.

What you'll be doing

As a Convention Service Sales Representative, you'll build client relationships, process orders and quotes, support pre-show and on-site event needs, resolve billing and connectivity issues, and coordinate across teams to deliver an effective customer experience.

• Building client relationships, by consulting with clients, show management & exhibitors, on their overall Internet needs and provide a best fit event solution
• Receive and process customer orders, reach out for missing information prior to event move in
• Building detailed quotes for clients and following up on revisions and updates
• Keeping detailed orders in company database and ensuring that all changes are up to date
• Collecting and rectifying all funds for events
• Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed
• Fully utilizes and understands all aspects of order intake tool
• Provide service desk support, and daily booth check-ins, when necessary
• Respond to and field trouble calls with show management & exhibitors' internet connections and dispatch technicians as needed
• Communicates with other department team members on customer sales and service issues
• Crosstrain as networking technician for event installations to grow knowledgebase of technology sales
• Researching previous event history, utilizing proprietary company database and other means
• Ensures compliance with all company policy
• Provides proactive support and coordination for pre-show and on-site customer approval and signature on all requested services
• Prepares all show site reports
• Attend site visits, pre cons, and post cons as needed
• Other duties as assigned

What you'll bring

Think you could make a difference here? We're looking for someone who combines strong customer service and communication skills with sound judgment, attention to detail, and the ability to support event operations. You will also bring some of the following:

• High school diploma or GED required. 3-6 years show management/exhibitor service experience preferred
• Knowledge of data networking products/services desired
• Excellent oral and written communications skills, strong telephone customer service experience and willingness to interface with customers/management essential
• Personal computer skills required, computer literacy in Microsoft Office, Word, Excel
• Must be available to work occasional evenings, weekends, and holidays
• Must be able to work with minimal supervision and be able to exercise independent judgment
• Must have a valid Driver's License and clean driving record

About us

At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe-always listening, learning, and challenging each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We're large enough to deliver and maintain large-scale operations, yet agile enough to empower your growth. You'll work on meaningful projects, collaborate with talented colleagues, and develop new skills along the way.

We also offer:

• Competitive salary range: $37-$40 per hour
• Annual bonus
• Learning Development Opportunities
• Flexible working opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days and increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Diversity & Inclusion

We celebrate diversity in all its forms. Our backgrounds, perspectives, and experiences make us stronger. We welcome applications from all individuals regardless of race, age, gender, background, or religion. Together, we'll solve customer challenges in the smartest ways possible.