Onsite Event Services Lead (Evenings & Weekends)

University of North Florida; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

University of North Florida is seeking an Event Services Coordinator to serve as the Herbert University Center's primary on-site representative during evenings and weekends. The role focuses on exceptional customer service, coordinating event support services, and ensuring a safe, event-ready facility.

You will lead operational contact during shifts and coordinate partners to deliver outstanding events. The position requires independent judgment, clear communication, and proactive

Qualifications

• Background check required; may include credit check per University policy.
• Responsible Employee under Title IX; incumbent must report misconduct.
• Evening and weekend work schedule as the position operates during events.

Responsibilities

• Serve as the primary on-site contact for clients, guests, vendors, and participants during events.
• Provide responsive customer service, address requests, resolve concerns, and coordinate resources for successful event execution.
• Monitor event activities; troubleshoot and resolve routine issues; escalate when appropriate.
• Assist with event setup changes and provide basic audiovisual setup and support.
• Open/close and secure the facility; perform routine rounds and coordinate with support teams.
• Document incidents, safety concerns, and operational issues during shifts.

Skills

Customer Service Excellence

Event Operations and Logistics

Independent Decision-Making

Problem Solving

Communication Skills

Professional Judgment

Initiative

Time Management

Attention to Detail

Adaptability

Job description

University of North Florida is seeking an Event Services Coordinator to serve as the Herbert University Center's primary on-site representative during evenings and weekends. The role focuses on exceptional customer service, coordinating event support services, and ensuring a safe, event-ready facility.

You will lead operational contact during shifts and coordinate partners to deliver outstanding events. The position requires independent judgment, clear communication, and proactive