Event Services Coordinator

University of North Florid; Jacksonville (FL); On-site; USD 20,000 - 29,000; Part time

Job summary

The University of North Florida's Herbert University Center is seeking an Event Services Coordinator to serve as the primary on-site representative during evening and weekend events. You will deliver exceptional customer service, coordinate event support services, and ensure a safe, event-ready facility.

As the main point of contact for clients, guests, vendors, and campus partners, you will make informed decisions, oversee event and facility operations, and provide basic AV support and staff

Qualifications

• Background check required
• Credit check may be required
• Designated as a “Responsible Employee” under Title IX

Responsibilities

• Review event schedules, room diagrams, and service requests to ensure readiness.
• Serve as the primary on-site contact for clients, guests, vendors, and participants.
• Provide responsive customer service and coordinate resources for successful event execution.
• Monitor events to troubleshoot and escalate issues as needed.
• Assist with event setup modifications and AV support for standard meeting technologies.
• Open/close the facility and coordinate with custodial and maintenance teams.
• Complete shift reports, incident documentation, and event logs.
• Supervise student employees and event support staff during assigned shifts.

Skills

Customer Service Excellence

Event Operations & Logistics

Independent Decision-Making

Problem Solving & Resourcefulness

Communication & Interpersonal Skills

Professional Judgment

Initiative & Accountability

Time Management & Organization

Attention to Detail

Adaptability & Flexibility

Job description

DepartmentUniversity Center, Events-OPSCompensation$18.00 to Negotiable HourlyGeneral DescriptionThe Event Services Coordinator serves as the Herbert University Center's primary on-site representative during evening and weekend events. Working independently, this position supports successful event execution by providing exceptional customer service, coordinating event support services, ensuring the facility remains safe, secure, and event-ready, and serving as the lead operational contact during assigned shifts.As the primary point of contact for clients, guests, vendors, and University support departments, the Event Services Coordinator exercises sound judgment, coordinates resources, resolves routine operational issues, and facilitates communication among stakeholders to ensure a positive event experience. The Coordinator is entrusted with managing event and facility operations during assigned shifts, making informed decisions within established guidelines and escalating issues when appropriate. This position works primarily evenings and weekends based on event schedules and operational needs.Job FunctionsEvent Operations & Client ServiceReview event schedules, event orders, room diagrams, and service requests to ensure event readiness and accuracy.Serve as the primary on-site contact for clients, guests, vendors, and event participants during assigned events.Provide responsive, professional customer service by addressing requests, resolving concerns, and coordinating resources to support successful event execution.Monitor event activities and proactively identify, troubleshoot, and resolve routine event, facility, and customer service issues, escalating concerns when appropriate.Assist with event setup modifications and operational adjustments to accommodate client needs and changing event requirements.Provide basic audiovisual setup, operation, troubleshooting, and equipment support for standard meeting and presentation technologies.Communicate event updates, client concerns, facility issues, and operational needs to appropriate HUC staff.Perform occasional physical duties, including lifting, moving, pushing, and pulling furniture or equipment in support of event operations.Facility Operations & SafetyOpen, close, secure, and monitor the facility in accordance with established procedures.Conduct routine facility rounds to monitor event activity, remain accessible to clients and guests, and identify operational concerns.Coordinate with custodial, maintenance, University Police, catering, and other support departments to address facility and event-related needs.Monitor building conditions and address concerns related to room access, equipment needs, furniture arrangements, guest assistance, and event logistics.Follow established University and HUC safety procedures and respond appropriately to emergencies, incidents, and building-related concerns.Document incidents, safety concerns, service disruptions, and operational issues occurring during assigned shifts.Operational Oversight & AdministrationServe as the responsible HUC representative during assigned shifts, demonstrating professionalism, initiative, sound judgment, and accountability.Exercise independent judgment in managing event, facility, and customer service matters during assigned shifts, making informed decisions within established guidelines and escalating issues when necessary.Coordinate the activities of student employees and event support staff to support successful event execution and facility operations.Monitor contracted event services and verify that event requirements are delivered as planned.Complete shift reports, event logs, incident documentation, and other required records.Assist visitors with information regarding HUC services, event locations, facility amenities, and University resources.Maintain familiarity with facility policies, event procedures, operational standards, and customer service expectations.Communicate operational, staffing, safety, and event-related information to supervisors and event planning staff for appropriate follow-up.Perform other related duties in support of event and facility operations.Core CompetenciesCustomer Service ExcellenceEvent Operations & LogisticsIndependent Decision-MakingProblem Solving & ResourcefulnessCommunication & Interpersonal SkillsProfessional JudgmentInitiative & AccountabilityTime Management & OrganizationAttention to DetailAdaptability & FlexibilityRequired QualificationsStatement(s) of UnderstandingThis position requires a background check. In conjunction with the University's policy, this position may also require a credit check.The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX CoordinatorEqual OpportunityThe University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.CarnegieUNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.