Event Services Coordinator

The University of North Florida Board of Trustees; United States; On-site; USD 20,000 - 29,000; Part time

Job summary

The University of North Florida Board of Trustees seeks an Event Services Coordinator for Herbert University Center. The role centers on serving as the primary on-site representative during evening and weekend events, ensuring a safe, ready environment and superior client service.

The coordinator works independently to assemble resources, communicate with clients, guests, vendors, and university departments, make timely decisions, and escalate issues when needed.

Qualifications

• This position requires a background check; credit check may be required per policy.
• Incumbent is a 'Responsible Employee' under TitleIX and must report misconduct.
• UNF is committed to equal opportunity and a non-discriminatory environment.
• Notice: UNF cannot sponsor H‑1B visas at this time.

Responsibilities

• Review event schedules, orders, diagrams, and service requests to ensure readiness.
• Serve as primary on-site contact for clients, guests, vendors, and participants.
• Provide professional customer service and coordinate resources for events.
• Monitor activities, troubleshoot issues, and escalate as needed.
• Assist with setup modifications and operational adjustments for client needs.
• Provide basic AV setup and support for standard meeting tech.

Job description

Department University Center, Events-OPS Compensation $18.00 to Negotiable Hourly General Description

The Event Services Coordinator serves as the Herbert University Center's primary on-site representative during evening and weekend events. Working independently, this position supports successful event execution by providing exceptional customer service, coordinating event support services, ensuring the facility remains safe, secure, and event-ready, and serving as the lead operational contact during assigned shifts. As the primary point of contact for clients, guests, vendors, and University support departments, the Event Services Coordinator exercises sound judgment, coordinates resources, resolves routine operational issues, and facilitates communication among stakeholders to ensure a positive event experience. The Coordinator is entrusted with managing event and facility operations during assigned shifts, making informed decisions within established guidelines and escalating issues when appropriate. This position works primarily evenings and weekends based on event schedules and operational needs.

Job Functions

• Event Operations & Client Service: Review event schedules, event orders, room diagrams, and service requests to ensure event readiness and accuracy.
• Serve as the primary on-site contact for clients, guests, vendors, and event participants during assigned events.
• Provide responsive, professional customer service by addressing requests, resolving concerns, and coordinating resources to support successful event execution.
• Monitor event activities and proactively identify, troubleshoot, and resolve routine event, facility, and customer service issues, escalating concerns when appropriate.
• Assist with event setup modifications and operational adjustments to accommodate client needs and changing event requirements.
• Provide basic audiovisual setup, operation, troubleshooting, and equipment support for standard meeting and presentation technologies.
• Communicate event updates, client concerns, facility issues, and operational needs to appropriate HUC staff.
• Perform occasional physical duties, including lifting, moving, pushing, and pulling furniture or equipment in support of event operations.
• Facility Operations & Safety: Open, close, secure, and monitor the facility in accordance with established procedures.
• Conduct routine facility rounds to monitor event activity, remain accessible to clients and guests, and identify operational concerns.
• Coordinate with custodial, maintenance, University Police, catering, and other support departments to address facility and event-related needs.
• Monitor building conditions and address concerns related to room access, equipment needs, furniture arrangements, guest assistance, and event logistics.
• Follow established University and HUC safety procedures and respond appropriately to emergencies, incidents, and building-related concerns.
• Document incidents, safety concerns, service disruptions, and operational issues occurring during assigned shifts.
• Operational Oversight & Administration: Serve as the responsible HUC representative during assigned shifts, demonstrating professionalism, initiative, sound judgment, and accountability.
• Exercise independent judgment in managing event, facility, and customer service matters during assigned shifts, making informed decisions within established guidelines and escalating issues when necessary.
• Coordinate the activities of student employees and event support staff to support successful event execution and facility operations.
• Monitor contracted event services and verify that event requirements are delivered as planned.
• Complete shift reports, event logs, incident documentation, and other required records.
• Assist visitors with information regarding HUC services, event locations, facility amenities, and University resources.
• Maintain familiarity with facility policies, event procedures, operational standards, and customer service expectations.
• Communicate operational, staffing, safety, and event-related information to supervisors and event planning staff for appropriate follow‑up.
• Perform other related duties in support of event and facility operations.

Core Competencies

• Customer Service Excellence
• Event Operations & Logistics
• Independent Decision-Making
• Problem Solving & Resourcefulness
• Communication & Interpersonal Skills
• Professional Judgment
• Initiative & Accountability
• Time Management & Organization
• Attention to Detail
• Adaptability & Flexibility

Required Qualifications

• This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.
• The holder of this position is designated as a “Responsible Employee” pursuant to their role under TitleIX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s TitleIX Administrator or any divisional TitleIX Coordinator.
• Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences.
• The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers.
• In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
• Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.
• At the University of North Florida, we believe in empowering our employees to thrive both professionally and personally. Whether you’re advancing research, supporting students, or driving innovation, you’ll be part of a dynamic community that values collaboration, growth, and meaningful impact.
• Notice: At this time, UNF cannot consider candidates who require H‑1B visa sponsorship, regardless of current visa status.
• Current UNF employees (Faculty & Staff) should view opportunities via the Workday UNF Jobs Hub. Current UNF students should view opportunities via the Workday UNF Student Jobs Hub.