Onsite End User Support Specialist – Dual OS Expert

Experis (Austria); New York (NY); In loco; USD 41.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending账户

Descrizione del lavoro

Experis is seeking a high-touch End User Support Specialist for a long-term, onsite role in New York, NY. You will provide hands-on technology support to enterprise employees across Windows and macOS, staffing an onsite Tech Bar and delivering desk-side assistance.

The ideal candidate has 2+ years in desktop support, excels in customer service, and can troubleshoot Microsoft 365 apps, connectivity, identity, and endpoint security. This is a Direct W2 6-month contract with extension potential.

Competenze

• 2+ years in Desktop Support or Service Desk in corporate setting.
• Proficient with Windows and macOS endpoints.
• Excellent customer service and communication skills.
• Strong Microsoft 365 troubleshooting (Outlook, Teams, OneDrive, Word, Excel).
• Onsite 100% presence in New York, NY (5 days/wk).
• Eligible for direct W2 employment; no sponsor needed.

Mansioni

• Deliver Tier 1/2 support for Windows/macOS devices and peripherals.
• Staff onsite Tech Bar and walk-up diagnostics.
• Troubleshoot Microsoft 365 apps, Wi‑Fi/VPN, MFA, and endpoint security.
• Support conference rooms and Teams Rooms/space tech.
• Own incidents from first contact to resolution in ServiceNow.
• Assist with endpoint tools like Intune, Autopilot, SCCM, and Jamf.

Conoscenze

Customer service

Windows & macOS

Microsoft 365

Face-to-face support

Communication

Strumenti

Microsoft Intune

Autopilot

SCCM

Jamf

ServiceNow

Descrizione del lavoro

Experis is seeking a high-touch End User Support Specialist for a long-term, onsite role in New York, NY. You will provide hands-on technology support to enterprise employees across Windows and macOS, staffing an onsite Tech Bar and delivering desk-side assistance.

The ideal candidate has 2+ years in desktop support, excels in customer service, and can troubleshoot Microsoft 365 apps, connectivity, identity, and endpoint security. This is a Direct W2 6-month contract with extension potential.