Onsite End-User Support Engineer
Cognizant
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Job summary
Cognizant Technology Solutions Corporation is seeking a Desktop Analyst in Lake Mary, Florida for onsite, full-time support. You will handle Level 2 desktop issues, manage AD, Windows 10/11, and macOS environments, deploy software with SCCM/Intune, and assist VIP users with timely, professional resolution.
The role requires strong ITIL knowledge, experience with Remedy/SNOW, and proficiency with remote tools like Screen-meet and BeyondTrust.
Qualifications
- 3-5 years of desktop support experience in a corporate environment.
- Hands-on admin with AD, Windows 10/11, and macOS in enterprise.
- Experience with Intune/SCCM for device management and software deployment.
- Familiar with remote support tools (Screen-meet, BeyondTrust, LogMeIn).
- Proficiency with Remedy or ServiceNow for ticket handling.
- Strong ITIL process knowledge and VIP user support experience.
Responsibilities
- Provide Level 2 onsite support for complex desktop issues.
- Troubleshoot hardware, software, and peripheral problems on devices.
- Lead software deployments, upgrades, and patches using SCCM/ MDT/ Autopilot.
- Administer Windows environments and AD/GP/FS across multiple OS.
- Coordinate asset management and lifecycle tracking of devices.
- Assist with server, storage, backup, and network equipment as needed.
- Support VIP users and maintain professional client relations.
- Document resolutions and knowledge for future troubleshooting.
Skills
Tools
Job description
Cognizant Technology Solutions Corporation is seeking a Desktop Analyst in Lake Mary, Florida for onsite, full-time support. You will handle Level 2 desktop issues, manage AD, Windows 10/11, and macOS environments, deploy software with SCCM/Intune, and assist VIP users with timely, professional resolution.
The role requires strong ITIL knowledge, experience with Remedy/SNOW, and proficiency with remote tools like Screen-meet and BeyondTrust.
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