Deskside Support/Field Service Tech

Cognizant; West Palm Beach (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Cognizant Technology Solutions Corporation in West Palm Beach, FL is seeking a Deskside Support Tech with strong Mac support experience for a full-time role. The technician will provide macOS support, deploy and manage iOS/Mac devices via MDM (JAMF, Intune), and assist with onboarding and IT provisioning.

The role includes on-site end-user support, printer and conference room device assistance, and collaboration with IT teams to resolve issues.

Qualifications

• 3+ years of Mac support experience and Active Directory experience.
• 3+ years of experience with M365 and remote desktop tools.
• Hands-on Mac support and end-user assistance.

Responsibilities

• Provide macOS support, with ~85% of devices being Macs.
• Deploy and manage mobile devices using MDM tools (JAMF, Intune).
• Offer technical support via phone, email, remote desktop, and in‑person visits.
• Assist with user onboarding including account setup and software install.
• Troubleshoot mobile device configuration, connectivity, and security.
• Provide printer and conference room device support.
• Diagnose hardware/software issues on desktops, laptops, printers, and peripherals.
• Install, configure, and maintain operating systems and drivers.
• Document activities in the ticketing system and update the CMDB.
• Escalate complex issues with other IT teams and participate in on-call rotations.

Skills

Mac support

Remote desktop support

End-user support

Tools

JAMF

Intune

ServiceNow

Active Directory

Job description

Cognizant is seeking a Deskside Support Tech with extensive Mac support experience for a full-time opportunity in West Palm Beach, FL.

Responsibilities:

• Provide strong macOS support experience as approximately 85 percent of the clients end user device estate consists of Mac devices
• Deploy and manage mobile devices using MDM tools such as JAMF and Intune
• Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits at Tech Lounge.
• Assist with user onboarding, including account setup, device provisioning, and software installation.
• Deploy and manage mobile devices using MDM tools such as JAMF and Intune.
• Troubleshoot and resolve issues related to mobile device configuration, connectivity, and security.
• Provide printer support, including installation, maintenance, and troubleshooting of printer hardware and software.
• Support conference room devices, including video conferencing systems, projectors, and audio equipment.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems, software applications, and device drivers.
• Perform hardware and software upgrades and replacements as needed.
• Collaborate with other IT teams to **escalate** and resolve complex technical issues.
• Document all support activities, solutions, and troubleshooting steps in the ticketing system.
• Utilize IT Asset Management processes to track and manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and retirement.
• Update ServiceNow CMDB with accurate and up-to-date information regarding hardware, software, and configuration items.
• Ensure compliance with company policies, procedures, and security standards.
• Participate in on-call rotations and provide after-hours support when necessary.

Qualifications:

3 plus years of experience with MDM tools and Active Directory.

Hands-on experience providing Mac Support.

3 plus years of experience with M365 and remote desktop tools.