Onsite IT Field Support Tech - IMAC & End-User

Cognizant Technology Solutions Corporation; Madison (WI); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays and PTO

Long-term/Short-term Disability

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Field Services Support professional for on-site end-user support at client sites. You will own IMAC tasks, troubleshoot hardware and software, and ensure SLA and CSAT targets are met.

Role requires travel between sites, strong ITIL/ITSM knowledge, and experience with Windows/Mac endpoints, M365, and identity/security tools. Start date around December 2026 with comprehensive benefits.

Qualifications

• 0-2 years in IT end-user / field services support.
• Working knowledge of ITIL incident, request, change, problem and asset management.
• Hands-on experience with ITSM tools such as ServiceDesk Plus, ServiceNow or BMC Remedy/Helix.
• Strong background in Windows and MacOS endpoints, M365, Active Directory / Entra ID, Okta, CrowdStrike, Webex.
• Ability to manage competing priorities and SLAs under pressure.
• Excellent communication and stakeholder management with end users and leadership.

Responsibilities

• Monitor queues in ITSM tool and balance work by impact and SLA.
• Coordinate VIP and executive support, incidents and outages.
• Own IMAC requests including setting up computers and peripherals.
• Image computers with USB media and deploy to end users.
• Maintain CMDB and asset lifecycle records for IMAC actions.
• Handle Level 1–2 calls and log in ServiceDesk Plus, resolve issues.
• Provide desk-side support for desktops, printers, mobile devices, and peripherals.
• Coordinate warranty repairs and manage spare parts inventory.
• Follow ITIL processes and security policies at all times.

Skills

Customer service

Communication

Prioritization

Problem solving

Time management

Education

High School diploma or GED

Associate or Bachelor's degree in Computer Science / Information Technology / Engineering or related field

Tools

ManageEngine ServiceDesk Plus

ServiceNow

BMC Remedy/Helix

Active Directory / Entra ID

SCCM/MECM

Job description

Cognizant Technology Solutions Corporation is seeking a Field Services Support professional for on-site end-user support at client sites. You will own IMAC tasks, troubleshoot hardware and software, and ensure SLA and CSAT targets are met.

Role requires travel between sites, strong ITIL/ITSM knowledge, and experience with Windows/Mac endpoints, M365, and identity/security tools. Start date around December 2026 with comprehensive benefits.