Desktop Analyst

Cognizant; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Disability coverage

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Deskside Analyst to provide hands-on desktop support across Windows and macOS in an onsite model based in New York, NY or Stamford, CT. The role emphasizes expert macOS administration, Windows troubleshooting, and end-user support for VIPs.

The position requires travel between New York and Stamford offices as needed, with regular presence on client sites.

Qualifications

• 7+ years of desktop support in a corporate enterprise environment.
• Expert-level macOS administration and troubleshooting in an enterprise.
• Strong Windows 10/11 administration experience.
• Experience with Intune and/or SCCM for endpoint management.
• Experience administering Active Directory and hybrid environments.
• Experience using remote support tools (ScreenMeet, BeyondTrust, LogMeIn).
• Experience supporting Server/Storage/Network infrastructure.
• Familiar with ITIL processes and VIP/user support requirements.

Responsibilities

• Provide Level 2 onsite desktop support for hardware, software, and OS issues.
• Diagnose and resolve authentication, application, and connectivity problems.
• Install, configure, replace, and repair hardware/software for end users.
• Use remote tools like ScreenMeet, BeyondTrust, LogMeIn to troubleshoot incidents.
• Support software deployments and OS upgrades using Intune, SCCM, MDT, Autopilot.
• Administer Windows environments including Active Directory and Group Policy.
• Manage asset inventory, procurement, lifecycle tracking, and hardware refresh.
• Support office relocations and workstation setup; assist infrastructure buildouts.
• Provide hands-on support for server/storage/network and VDI (Citrix, AVD).
• Deliver high-touch VIP user support and adhere to SLAs (ServiceNow/Remedy).
• Create and maintain technical docs and knowledge articles.

Skills

Desktop support expert

macOS enterprise administration

Windows 10/11 administration

Intune/SCCM for endpoint management

Active Directory & Hybrid Environments

Remote support tools (ScreenMeet, Base

Tools

ScreenMeet

BeyondTrust

LogMeIn

Intune

SCCM

MDT

Autopilot

Job description

Job Title: Deskside Analyst

Job Location: Onsite [5 days]- New York, NY/ Stanford, CT

About the Role

As a Desktop Analyst, you will provide hands-on technical support across both Windows and macOS environments, ensuring the reliable operation of hardware, software, and IT systems. The ideal candidate will possess expert-level macOS administration and troubleshooting experience along with strong Windows desktop support skills.

Work Location & Model

This role is open to candidates based in either:

• New York, NY, or

• Stamford, CT

This is an onsite position requiring regular presence at client and Cognizant office locations.

Location Requirements

• Candidates based in Stamford, CT will work from the Stamford office according to business requirements.

• Candidates based in New York, NY will be required to travel to the Stamford, CT office two (2) days per week, with the remaining workdays performed from the New York office.

• Occasional schedule adjustments may be required based on project or client needs.

The working arrangements described above are accurate as of the posting date and may be adjusted in accordance with business and client requirements.

Salary and Other Compensation:

The annual base salary for this position is between $80,000 to $90,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

In this role, you will

• Provide Level 2 onsite desktop support for hardware, software, and operating system issues across desktops, laptops, tablets, and mobile devices.

• Diagnose and resolve technical issues related to user authentication, applications, peripherals, operating systems, and physical connectivity.

• Install, configure, replace, and repair hardware and software components for end users.

• Utilize remote support tools such as ScreenMeet, BeyondTrust, and LogMeIn to troubleshoot and resolve incidents efficiently.

• Support software deployments, operating system upgrades, patches, and endpoint management activities using Intune, SCCM, MDT, and Autopilot.

• Administer Windows environments, including Active Directory, Group Policy, Terminal Services, and Distributed File System (DFS).

• Manage asset inventory, device procurement, lifecycle tracking, and hardware refresh initiatives.

• Support office relocations, workstation setups, and departmental infrastructure buildouts.

• Provide Hands and Feet support for Server, Storage, Backup, Network infrastructure, IPT endpoints, and virtual desktop environments such as Citrix and Azure Virtual Desktop (AVD).

• Deliver high-touch support to VIP users while maintaining excellent customer service standards.

• Manage incidents and service requests through ServiceNow (SNOW) and Remedy, adhering to ITIL processes and SLA commitments.

• Create and maintain technical documentation, knowledge articles, and support procedures.

What you’ll need to succeed (required skills)

• 7+ years of experience providing desktop support in a corporate enterprise environment.

• Expert-level experience supporting and administering macOS devices in an enterprise environment.

• Strong hands-on experience with Windows 10 and Windows 11 administration.

• Experience supporting both Apple macOS and Windows ecosystems, including hardware troubleshooting, software deployment, endpoint security, and user support.

• Experience with Microsoft Intune and/or SCCM for endpoint management and software deployment.

• Experience administering Active Directory and supporting hybrid enterprise environments.

• Experience utilizing remote support tools such as ScreenMeet, BeyondTrust, or LogMeIn.

• Experience providing Hands and Feet support for Server, Storage, Backup, and Network infrastructure.

• Experience supporting printers, peripherals, and virtual desktop solutions including Citrix and Azure Virtual Desktop (AVD).

• Working knowledge of ServiceNow and/or Remedy ticketing platforms.

• Good understanding of ITIL service management principles and support processes.

• Strong customer service, communication, and stakeholder management skills, including support for executive and VIP users.

• Flexibility to occasionally work outside standard business hours, including evenings or weekends, as required.

Preferred Qualifications

• Experience supporting Apple Business Manager (ABM), Jamf Pro, Kandji, or other Apple endpoint management platforms.

• Experience managing macOS compliance, security policies, and software deployment in enterprise environments.

• Experience providing Audio/Visual (AV) and conference room technology support.

• Experience working within enterprise IT operations, managed services, or large-scale support environments.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days at the client or cognizant office in either New York, NT or Stamford, CT, USA.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.