End-User Compute Engineer

Cognizant Technology Solutions Corporation

Florida

On-site

USD 62,000 - 74,000

Full time

4 days ago

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Job summary

Cognizant in Lake Mary, Florida is seeking a Desktop Analyst to deliver Level 2 onsite support for desktops, laptops, tablets and mobile devices. You will diagnose issues, deploy software via SCCM/MDT/Autopilot, manage Active Directory and printers, and assist VIP users while maintaining ITIL incident practices.

The role requires strong collaboration, adaptability, and a commitment to client service with a 5-day onsite schedule.

Qualifications

Active Directory, Windows 10/11 administration in a corporate environment.
Hands-on experience with device management and software deployment tools.
Familiar with remote support tools and ITIL processes.

Responsibilities

Provide Level 2 onsite support for desktops, laptops, tablets, and mobile devices.
Analyze symptoms to identify root causes and determine solutions, including authentication and app installs.
Perform onsite installations, replacements, and repairs of hardware; configure software for end users.
Utilize remote control tools to assist users in troubleshooting and resolution.
Lead deployment of software releases, system upgrades, and patches using SCCM, MDT, Autopilot.
Administer Windows environments including AD, Group Policy, Terminal Services, and DFS (Win7–Win11).
Manage procurement and asset lifecycle of end-user devices.