Onsite Desktop Support Tech | Windows & Office 365

Cogent Infotech Pvt. Ltd.; Orlando (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Cogent Infotech Pvt. Ltd. in Orlando, FL, is seeking a Desktop Support Technician to provide first-line IT support for client sites, laptops, printers, and mobile devices, ensuring reliable operation for daily activities.

This onsite, 6+ month role requires strong Windows, Office 365, and basic networking knowledge, with after-hours support rotation and inventory responsibilities. The position supports mission-critical desktops across multiple locations.

Qualifications

• Strong knowledge of Windows OS, Office 365, and network fundamentals.
• Excellent communication and customer service skills.
• Must pass a level 3 background check and have a valid driver’s license.

Responsibilities

• Provide on-site and remote technical support for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
• Support departmental applications and coordinate with 3rd level support to resolve issues.

Skills

Windows OS

Office 365

Network fundamentals

Customer service

Driver's license

Background check

Education

High school diploma or GED

Associate degree or higher (preferred)

Tools

Dell systems

ServiceNow

Job description

Cogent Infotech Pvt. Ltd. in Orlando, FL, is seeking a Desktop Support Technician to provide first-line IT support for client sites, laptops, printers, and mobile devices, ensuring reliable operation for daily activities.

This onsite, 6+ month role requires strong Windows, Office 365, and basic networking knowledge, with after-hours support rotation and inventory responsibilities. The position supports mission-critical desktops across multiple locations.