Onsite IT Help Desk Analyst: End-User Support & Deployments

Motion Recruitment Partners LLC

Westerville (OH)

On-site

USD 42,000 - 65,000

Full time

11 days ago

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Motion Recruitment Partners LLC is seeking a Help Desk Analyst to support end-user hardware, software, and business applications to ensure optimal performance and reliability. The role serves as the primary escalation point for technical support and delivers proactive and on-demand assistance to employees using internal technology resources.

The position also involves managing endpoint deployment processes, including creating, testing, and distributing software packages, OS images, applications,

Qualifications

Experience in IT support, help desk, or technical support in onsite environments.
Strong understanding of computer hardware, OS, software applications, and network fundamentals.
Experience supporting Windows 10/11 environments.
Familiarity with Microsoft 365 technologies and Intune administration.

Responsibilities

Deliver professional, customer-focused technical support.
Own the end-to-end support process for employee technology issues.
Monitor and maintain endpoint hardware and software environments.
Troubleshoot and resolve technical problems and perform root-cause analysis.
Maintain documentation of support procedures and knowledge resources.
Provide end-user training and guidance to increase adoption and self-service.

Skills

IT support

Endpoint management

Windows 10/11

Microsoft 365

Intune administration

Onsite work

Tools

Microsoft Intune

Microsoft 365 Admin

Job description

The position also involves managing endpoint deployment processes, including creating, testing, and distributing software packages, OS images, applications,

Get your free, confidential resume review.

or drag and drop your file here.