Onsite IT Help Desk Analyst: End-User Support & Deployments

Motion Recruitment Partners LLC; Westerville (OH); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Motion Recruitment Partners LLC is seeking a Help Desk Analyst to support end-user hardware, software, and business applications to ensure optimal performance and reliability. The role serves as the primary escalation point for technical support and delivers proactive and on-demand assistance to employees using internal technology resources.

The position also involves managing endpoint deployment processes, including creating, testing, and distributing software packages, OS images, applications,

Qualifications

• Experience in IT support, help desk, or technical support in onsite environments.
• Strong understanding of computer hardware, OS, software applications, and network fundamentals.
• Experience supporting Windows 10/11 environments.
• Familiarity with Microsoft 365 technologies and Intune administration.

Responsabilités

• Deliver professional, customer-focused technical support.
• Own the end-to-end support process for employee technology issues.
• Monitor and maintain endpoint hardware and software environments.
• Troubleshoot and resolve technical problems and perform root-cause analysis.
• Maintain documentation of support procedures and knowledge resources.
• Provide end-user training and guidance to increase adoption and self-service.

Connaissances

IT support

Endpoint management

Windows 10/11

Microsoft 365

Intune administration

Onsite work

Outils

Microsoft Intune

Microsoft 365 Admin

Description du poste

Motion Recruitment Partners LLC is seeking a Help Desk Analyst to support end-user hardware, software, and business applications to ensure optimal performance and reliability. The role serves as the primary escalation point for technical support and delivers proactive and on-demand assistance to employees using internal technology resources.

The position also involves managing endpoint deployment processes, including creating, testing, and distributing software packages, OS images, applications,