On-Site Desktop & End-User IT Specialist II

IHL Group; New York (NY); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Jewish Holidays

Zusammenfassung

IHL Group seeks an experienced IT Support Specialist II to deliver hands-on desktop and end-user support for ~300 employees in a fast-paced corporate environment. The role covers macOS and Windows workstations, applications, and device management, with a focus on timely, high-quality service and ownership of issues from diagnosis to resolution.

The candidate will troubleshoot hardware, software, network, and collaboration tools, assist with onboarding/offboarding, and contribute to a growing ITS

Qualifikationen

• 3+ years of professional IT help desk or end-user support experience.
• Strong troubleshooting across macOS and Windows in a corporate environment.
• Experience supporting users in a corporate setting.

Aufgaben

• Provide Tier 1/2 support for macOS and Windows workstations and peripherals.
• Troubleshoot hardware, software, network, printing, and app performance issues.
• Support Adobe Creative Cloud apps such as Illustrator and Photoshop.
• Diagnose and resolve Google Workspace issues (Gmail, Drive, accounts).
• Manage support tickets, prioritize, and ensure timely resolution.

Kenntnisse

IT help desk experience

macOS and Windows

Active Directory

Networking fundamentals

Communication skills

On-site work

multitasking

Customer service

Tools

Mosyle

Action1

Jamf

Google Workspace

Jobbeschreibung

IHL Group seeks an experienced IT Support Specialist II to deliver hands-on desktop and end-user support for ~300 employees in a fast-paced corporate environment. The role covers macOS and Windows workstations, applications, and device management, with a focus on timely, high-quality service and ownership of issues from diagnosis to resolution.

The candidate will troubleshoot hardware, software, network, and collaboration tools, assist with onboarding/offboarding, and contribute to a growing ITS