End User Support Specialist

Motion Recruitment; Austin (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Health & Dependent Care FSA

Voluntary Life Insurance

Long-Term Disability Insurance

Short-Term Disability Insurance

Hospital Indemnity Insurance

Legal/Identity Protection Plans

529 College Saver Plan

Job summary

Motion Recruitment Partners is seeking an End User Services Specialist to join the IT team onsite. You will deliver Tier 1/2 technical support and manage onboarding/offboarding, device provisioning, and IAM/MDM tasks.

You will coordinate with security teams on patches and maintain assets and licenses. The role requires 2+ years in enterprise IT support, strong Windows/macOS skills, and experience with Okta/AD, Jamf Pro, Intune, and cloud collaboration tools.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent.
• 2+ years delivering IT support in an enterprise environment.
• Experience troubleshooting macOS and Windows in an enterprise network.
• IAM and MDM experience with Okta, AD, Jamf Pro, Intune.
• Experience supporting Google Workspace, Slack, Zoom, Jira/Confluence.

Responsibilities

• Provide Tier 1/2 IT support for hardware, software, networking, and OS.
• Handle onboarding/offboarding, device setup, and account provisioning (Okta/AD).
• Manage incidents in ITSM tools with SLAs.
• Support cloud apps and collaboration tools (G Workspace, Slack, Zoom, M365).
• Coordinate patches and endpoint security with security teams.
• Track hardware, peripherals, and licenses; arrange replacements and refreshes.
• Create/update internal knowledge base and SOPs.

Skills

Customer focus

Excellent communication

Problem solving

Detail oriented

Education

Bachelor's degree in IT or CS

Tools

Okta

Active Directory

Jamf Pro

Microsoft Intune

Google Workspace

Slack

Zoom

Jira/Confluence

Job description

One of the country's largest construction technology software companies is searching for an End User Services Specialist to join their IT team onsite.

In this role, you will deliver essential technical support and drive seamless operational workflows for internal teams. As a vital technical point of contact, you will empower colleagues across the organization by ensuring their hardware, software, identity access, and network infrastructure run reliably, directly contributing to the technology transforming the construction industry.

This exciting opportunity to deliver premier technical support begins as a W2 contract through April 2027 onsite, with comprehensive benefits and potential for extension or conversion.

Responsibilities

• Provide responsive Tier 1 and Tier 2 technical resolution for hardware, software, networking, and operating systems across both macOS and Windows environments.
• Facilitate the complete employee onboarding and offboarding lifecycle, managing workstation deployment, endpoint configurations via Jamf and Intune, and account provisioning in Okta and Active Directory.
• Monitor and resolve incident tickets and service requests within enterprise ITSM tools (such as Jira Service Management or ServiceNow) in accordance with established SLA targets.
• Troubleshoot and support corporate SaaS applications and collaboration suites, including Google Workspace, Slack, Zoom, Microsoft 365, and connected meeting room systems.
• Partner with internal Infrastructure and Information Security teams to distribute software patches, install system updates, and uphold endpoint compliance standards.
• Track and manage IT hardware inventory, peripherals, and software licenses while coordinating hardware replacements, warranty repairs, and scheduled tech refreshes.
• Author and update internal knowledge base articles and team standard operating procedures (SOPs) to promote self-service and streamline support workflows.

Skills & Experience

• Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience.
• 2+ years of experience delivering IT technical support within an enterprise help desk or end-user computing environment.
• Demonstrated proficiency troubleshooting and administering both macOS and Windows operating systems in an enterprise network setting.
• Hands-on experience with Identity and Access Management (IAM) tools, such as Okta and Active Directory, as well as Mobile Device Management (MDM) platforms like Jamf Pro and Microsoft Intune.
• Familiarity with managing and supporting modern cloud collaboration tools, including Google Workspace, Slack, Zoom, and Jira/Confluence.
• Strong diagnostic capabilities with a methodical, detail-oriented approach to resolving hardware, application, and basic network challenges.
• Excellent communication skills paired with a customer-focused mindset and values grounded in openness, optimism, and personal ownership.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance
• Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.