Onsite Employee Support Generalist

Clark Associates; Aberdeen (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

Clark Associates is seeking an ES Generalist to provide front-line, on-site employee support in a fast-paced distribution center. You will handle onboarding, benefits questions, and leave coordination while partnering with HR and operations to maintain compliance and a positive work environment.

The role involves conducting onboarding check-ins, managing documentation, and supporting investigations and policy interpretation across shifts.

Responsibilities

• Maintain a consistent floor presence to answer employee questions and provide first-line ES support.
• Execute routine HR tasks including onboarding check-ins, badge distribution, communication postings, and employee assistance.
• Build relationships across departments and shifts to understand employee needs and communicate observations and trends to the ESBP.
• Support engagement activities by coordinating logistics, distributing materials, and tracking participation.
• Provide managers with basic support on policy interpretation, documentation requirements, and ES procedures.
• Support ESBP-led investigations by organizing documentation and maintaining accurate records.
• Monitor attendance trends and assist supervisors with return-to-work conversations and corrective action documentation.
• Ensure consistent application of company policies and to complex issues to the ESBP.
• Maintain accurate employee files, HRIS updates, and required documentation.
• Execute compliance tasks including I-9 audits, documentation collection, and required postings.
• Track ES metrics such as turnover, onboarding completion, training compliance, and engagement activities.
• Provide basic benefits support, including open enrollment assistance and employee questions, routing complex matters to the Benefits & Compensation team.
• Support leave intake and coordinate leave-related information with centralized Leave Administration team.
• Partner with Recruiting and Training & Development to ensure smooth pre-employment and day-one processes.
• Conduct or support new hire orientation sessions and ensure all onboarding paperwork is completed accurately.
• Support hiring surges as needed.
• Track completion of ES-related trainings and onboarding milestones.
• Provide basic support to new managers on ES processes, documentation expectations, and system navigation

Job description

Clark Associates is seeking an ES Generalist to provide front-line, on-site employee support in a fast-paced distribution center. You will handle onboarding, benefits questions, and leave coordination while partnering with HR and operations to maintain compliance and a positive work environment.

The role involves conducting onboarding check-ins, managing documentation, and supporting investigations and policy interpretation across shifts.