Onsite DoD Field Support Technician - Huntsville

NCI; Huntsville (AL); On-site; USD 57,000 - 83,000; Full time

Job summary

Empower AI in Huntsville, AL is seeking a Field Support Technician - Onsite Anchor to serve as the on-site IT decision-maker for DoW agency locations under the enterprise IT support program. You will troubleshoot end-user computing, printers, mobile devices, and network connectivity, escalating to remote Tier II/III or vendors as needed.

The role requires travel up to 25%, ability to work independently, and compliance with security requirements, including DoD 8570/8140 IAT Level I baseline.

Qualifications

• U.S. citizen with active DoD clearance eligibility.
• DoD 8570/8140 IAT Level I cert required.
• Experience in desktop support, field service, or IT hardware installation.
• Ability to travel up to 25% and lift 50 pounds.
• Strong communication and customer service skills.

Responsibilities

• Serve as the on-site IT decision-maker for regional locations and diagnose incidents.
• Determine if issues are local or require remote/vendor involvement.
• Plan deployment and refresh for site workstations using STIG images.
• Coordinate with vendors and engineering for devices and configurations.
• Manage asset records, inventory, and lifecycle actions.
• Ensure resolutions meet customer needs before closing tickets.
• Monitor security posture and report findings to remote teams.

Skills

Customer service

Communication

Organizational skills

Desktop support experience

Education

Bachelor's degree or related experience

Tools

ServiceNow

MECM/SCCM

Intune

BitLocker

Enterprise imaging tools

Job description

Empower AI in Huntsville, AL is seeking a Field Support Technician - Onsite Anchor to serve as the on-site IT decision-maker for DoW agency locations under the enterprise IT support program. You will troubleshoot end-user computing, printers, mobile devices, and network connectivity, escalating to remote Tier II/III or vendors as needed.

The role requires travel up to 25%, ability to work independently, and compliance with security requirements, including DoD 8570/8140 IAT Level I baseline.