Onsite Dispatch Coordinator — Field Services

National-Service-Source; Florida; On-site; USD 28,000 - 33,000; Full time

Job summary

USSI Global in Melbourne, FL is seeking a Project Coordinator - Dispatcher to support field operations for our commercial customers. This onsite role requires coordinating with field personnel, managing work orders, and ensuring timely repairs and installations.

The position requires at least one year of dispatching experience, the ability to work Sunday–Thursday 12:00pm–9:00pm, and living within a commutable distance from Melbourne, FL.

Qualifications

• Minimum of one-year dispatching experience is required.
• Reside within a commutable distance from Melbourne, FL.
• Ability to work the Sunday-Thursday 12:00pm–9:00pm shift.

Responsibilities

• Coordinate and communicate via phone and email with field personnel to schedule operations and ensure timely, efficient repair and installation services for our commercial customers.
• Maintain good relations with customers, technicians and staff.
• Communicate and build rapport with technicians; convey trust and assurance.
• Respond to customer/technician requests and questions.
• Obtain an understanding of which decisions can be made independently and what requires consultation with others, act accordingly.
• Analyze and rectify customer/technician concerns using established procedures.
• Receive, update, and enter work orders in a timely manner.
• Coordinate an ETA and communicate it to the customer, end user and technician.
• Order, ship and track equipment needed to complete work orders.
• Update system with every communication.
• Properly close out all billing.
• Generate and maintain (clean up) reports.
• Accomplish tasks by working with others and being a good team player, including sharing work-related information and assisting with on-the-job training of coworkers.

Skills

Dispatching experience

Data entry

Customer service

Microsoft Office

Multi-tasking

Time management

Job description

USSI Global in Melbourne, FL is seeking a Project Coordinator - Dispatcher to support field operations for our commercial customers. This onsite role requires coordinating with field personnel, managing work orders, and ensuring timely repairs and installations.

The position requires at least one year of dispatching experience, the ability to work Sunday–Thursday 12:00pm–9:00pm, and living within a commutable distance from Melbourne, FL.