Project Coordinator - Dispatcher

USSI Global; Melbourne (FL); Hybrid; USD 25,000 - 30,000; Full time

Job summary

USSI Global in Melbourne, FL is seeking a Project Coordinator - Dispatcher to join our onsite team. The role focuses on coordinating field personnel, scheduling repairs and installations, and maintaining strong customer relations.

The position requires dispatching experience, reliability, and the ability to work Sunday through Thursday from 12:00pm to 9:00pm. Compensation is $20.00 per hour with standard benefits as applicable.

Qualifications

• Minimum of one-year prior dispatching experience is required.
• Currently reside within a commutable distance from Melbourne, FL.
• Ability to work the shift: Sunday through Thursday, 12:00pm–9:00pm.

Responsibilities

• Coordinate and communicate via phone and email with field personnel to schedule operations and ensure timely service.
• Maintain good relations with customers, technicians, and staff.
• Communicate and build rapport with technicians; convey trust and assurance.
• Respond to customer/technician requests and questions.
• Order, ship and track equipment needed to complete work orders.
• Update system with every communication and close billing accurately.
• Generate and maintain reports and assist with on-the-job training as needed.

Skills

Dispatch coordination

Customer service

Prioritization

Time management

Microsoft Office

Communication

Team player

Job description

USSI Global provides field maintenance and system integration for multiple technology markets including commercial communication systems, government weather & consumer sites, digital media and broadcast host locations. With over 300 service locations throughout the United States, others in Canada, Mexico, U.K., the Caribbean Islands, and 140 other countries, we are positioned to handle national and global requirements. For more information visit us at www.ussiglobal.com.

Job Title: Project Coordinator - Dispatcher

Location: Melbourne, FL (Onsite role)

Shift: Sunday thru Thursday (Friday and Saturday off), from 12:00pm to 9:00pm

Pay: $20.00/hr

Required

• Minimum of one-year prior dispatching experience is required.
• Currently reside a commutable distance from Melbourne, FL.
• Ability to work the shift mentioned above.

Essential Duties & Responsibilities

• Coordinates and communicates via phone and email with field personnel to schedule operations and ensure timely, efficient repair and installation services for our commercial customers.
• Maintain good relations with the customers, technicians and staff.
• Communicate and build rapport with technicians; convey trust and assurance.
• Respond to customer/ technician requests and questions.
• Obtain an understanding of which decisions can be made alone and what requires consultation with others, act accordingly.
• Analyze and rectify customer/ technician concerns using established procedures.
• Receive, update, and enter work orders in a timely manner.
• Select the most qualified technician near the site.
• Monitor and record technician progress on work orders.
• Prepare work orders with complete job requirements listed in a clear and concise manner.
• Coordinate an ETA and communicate it to the customer, end user and technician.
• Order, ship and track equipment needed to complete work orders.
• Update system with every communication.
• Properly close out all billing.
• Generate and maintain (clean up) reports.
• Accomplish tasks by working with others and being a good team player, including sharing work-related information and assisting with on-the-job training of coworkers.
• Recognize how decisions may impact others.
• Seek input from others when necessary.
• Other miscellaneous duties as assigned.

Skills & Attributes

• Team-oriented personality.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Ability to work effectively during periods of high activity and with varying personality styles and tasks.
• Ability to maintain effectiveness during procedure/organization changes and when dealing with people of various styles or backgrounds.
• Ability to be a self-starter who manages time effectively and completes tasks efficiently without waiting for instructions.
• Aptitude to adapt oral/written communication style to fit different personalities.
• Ability to multi-task.
• Proven ability to operate under pressure.
• Thorough knowledge of Microsoft Office Suite.
• Working knowledge of Internet and external e-mail.
• Strong typing and data entry skills.
• Customer service skills.