Project Coordinator - Dispatcher

National-Service-Source; Florida; On-site; USD 28,000 - 33,000; Full time

Job summary

USSI Global in Melbourne, FL is seeking a Project Coordinator - Dispatcher to support field operations for our commercial customers. This onsite role requires coordinating with field personnel, managing work orders, and ensuring timely repairs and installations.

The position requires at least one year of dispatching experience, the ability to work Sunday–Thursday 12:00pm–9:00pm, and living within a commutable distance from Melbourne, FL.

Qualifications

• Minimum of one-year dispatching experience is required.
• Reside within a commutable distance from Melbourne, FL.
• Ability to work the Sunday-Thursday 12:00pm–9:00pm shift.

Responsibilities

• Coordinate and communicate via phone and email with field personnel to schedule operations and ensure timely, efficient repair and installation services for our commercial customers.
• Maintain good relations with customers, technicians and staff.
• Communicate and build rapport with technicians; convey trust and assurance.
• Respond to customer/technician requests and questions.
• Obtain an understanding of which decisions can be made independently and what requires consultation with others, act accordingly.
• Analyze and rectify customer/technician concerns using established procedures.
• Receive, update, and enter work orders in a timely manner.
• Coordinate an ETA and communicate it to the customer, end user and technician.
• Order, ship and track equipment needed to complete work orders.
• Update system with every communication.
• Properly close out all billing.
• Generate and maintain (clean up) reports.
• Accomplish tasks by working with others and being a good team player, including sharing work-related information and assisting with on-the-job training of coworkers.

Skills

Dispatching experience

Data entry

Customer service

Microsoft Office

Multi-tasking

Time management

Job description

USSI Global provides field maintenance and system integration for multiple technology markets including commercial communication systems, government weather & consumer sites, digital media and broadcast host locations. With over 300 service locations throughout the United States, others in Canada, Mexico, U.K., the Caribbean Islands, and 140 other countries, we are positioned to handle national and global requirements. For more information visit us at www.ussiglobal.com .

Job Title: Project Coordinator - Dispatcher

Location: Melbourne, FL (Onsite role)

Shift: Sunday thru Thursday (Friday and Saturday off), from 12:00pm to 9:00pm

Pay: $20.00/hr

Required:

• Minimum of one-year prior dispatching experience is required.
• Currently reside a commutable distance from Melbourne, FL
• Ability to work the shift mentioned above

Ess

ential Duties & Responsibilities

• *Coordinates and communicates via phone and emailwith field personnel to schedule operations and ensure timely, efficient repair and installation services for our commercial customers.
• * Maintain goodrelationswith thecustomers, technicians andstaff.
• Communicateandbuild rapport with technicians; convey trust and assurance.
• Respond to customer/ technician requestsandquestions.
• Obtain an understanding ofwhich decisionscan bemade alone andwhat requiresconsultation with others, act accordingly.
• Analyze and rectify customer/ technician concernsusingestablished procedures.
• Receive, update,andenter work ordersin a timely manner.
• Select themostqualified technician near thesite.
• Monitor and record technician progress onwork orders.
• Prepare work orders with complete job requirements listed in a clear and concise manner.
• Coordinate an ETAandcommunicate it to thecustomer, end user and technician.
• Order, shipand track equipment needed to completework orders.
• Update system with every communication.
• Properlyclose out allbilling.
• Generate and maintain (clean up) reports.
• Accomplish tasks by workingwith othersand beinga good team player, including sharing work-related information and assisting with on-the-job training of coworkers.
• Recognize how decisionsmay impact others
• Seek input from otherswhen necessary.
• Other miscellaneous duties as assigned.

Skills & Attributes

• Team-orientedpersonality.
• Ability to establish priorities, work independently, andproceedwith objectiveswith minimal supervision.
• Ability to work effectively duringperiods of high activity andwith varyingpersonality styles and tasks.
• Ability to maintain effectivenessduring procedure/organization changesandwhendealingwith people of various styles or backgrounds.
• Ability to be a self-starter who manages time effectively and completes tasks efficiently without waiting for instructions.
• Aptitude to adapt oral/written communication styleto fitdifferentpersonalities.
• Ability to multi-task.
• Proven ability to operateunder pressure.
• Thorough knowledge of MicrosoftOfficeSuite.
• Working knowledge of Internet and external e-mail.
• Strong typinganddata entry skills
• Customer service skills