Dispatcher 3 - Tehachapi, CA

Race Communications

Farmersville (CA)

On-site

USD 24,796 - 33,062

Full time

14 days+

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Benefits offered by this job

100% employer‑paid premiums for medical, dental, vision, and life insurance

401(k) with a 100% company match up to 4%

Generous PTO, including birthday

Free Race high‑speed internet and phone service where available

Job summary

A leading IT services provider in California is seeking a Dispatcher to facilitate the efficient deployment of field service personnel. This role requires managing service requests, monitoring technician status, and ensuring compliance with safety regulations. Ideal candidates should have experience in dispatch operations, be eligible for US employment, and possess strong communication skills. Benefits include comprehensive medical coverage, a 401(k) with matching, and generous PTO.

Qualifications

Minimum of 1–2 years' experience in dispatch operations, preferably in the telecom industry.
Minimum of 1–2 years' experience with Salesforce or equivalent.
Familiarity with dispatching best practices and safety regulations.

Responsibilities

Coordinate and manage deployment of field service personnel and resources.
Monitor real-time operations, adjust schedules, and communicate with field staff.
Maintain accurate records and ensure compliance with company policies.

Skills

Strong written and verbal communication in English

Ability to read maps

Typing speed of 40 words per minute

Proficiency in Spanish

Education

High school diploma, GED, or equivalent

Tools

Salesforce

Dispatch software

Job description

1 day ago Be among the first 25 applicants

This range is provided by Race Communications. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/yr - $24.00/yr

Department

Customer Support

Location

Onsite: Tehachapi, CA. Work will be primarily performed onsite in our office. Occasional travel to and work from other Race offices or other off‑site locations may be required.

Compensation

$18 to $24 USD per hour

About Us

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non‑profit community advocacy groups, we build next‑generation fiber infrastructure where others won’t, serving over 30 communities across the state. Working for Race means being dedicated to bringing cutting‑edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary

The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real‑time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.

Qualifications and Experience

Eligibility for US employment without sponsorship
Minimum of 18 years of age
High school diploma, GED, or equivalent
Minimum of 1–2 years’ experience in dispatch operations, preferably in the telecom industry
Minimum of 1–2 years’ experience with Salesforce or equivalent
Familiarity with dispatching best practices and hands‑on experience using dispatch software
Understanding of safety regulations and industry best practices related to field service operations and logistics management
Proven geographical knowledge of service area and ability to read maps
Ability to work flexible hours, including evenings and weekends, as scheduled
Typing speed of 40 words per minute
Strong written and verbal communication in English
Proficiency in Spanish (desirable)

Essential Duties and Responsibilities

Service Request Management

Receive incoming service requests from customers
Assign appropriate technicians based on skills, availability, and location
Monitor technician status and keep customers informed of ETA and service updates
Maintain accurate records of service calls, including details and technician information

Service Call Monitoring and Resolution

Monitor service calls to ensure timely resolution and escalates issues as needed
Coordinate with other departments to meet service level agreements
Maintain records of technician availability and adjust schedules when necessary

Dispatch Operations and Administration

Perform administrative tasks related to dispatch operations (data entry, filing, report generation)
Ensure compliance with company policies and procedures related to service calls, technician safety, and customer service

Continuous Improvement

Continuously monitor dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction

Work Schedule and Availability

Work flexible hours, including evenings and weekends, as scheduled

Other Duties

Complete assigned training and examinations, participate in ongoing performance and development reviews, and set goals
Be available for internal or external meetings, special functions, and professional development opportunities
Cross‑train and share knowledge with other team members
Support routine tasks
Maintain a professional appearance, hygiene, and demeanorPerform other related duties as assigned by management

Benefits