Field Service Coordinator: Scheduling & Dispatch

Upchurch; Jackson (MS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

PTO & holidays

Dev/cert assistance

Job summary

Upchurch is seeking a Service Coordinator to support field service operations across the Southeast. You will schedule and dispatch technicians, communicate with clients, and ensure timely service delivery from request to resolution.

The ideal candidate has 2–4 years in service coordination or related roles, strong organizational skills, and a customer-first mindset. Knowledge of scheduling software and CRM/ERP tools is valued. A high school diploma is required.

Qualifications

• 2–4 years of experience in service coordination, customer service, or operations support.
• Proficiency with scheduling software, dispatch platforms, or CRM/ERP systems.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to prioritize under pressure.
• Familiarity with field service environments, construction, or technical trades is preferred.
• High school diploma required; associate’s or bachelor’s degree in business or related field is a plus.

Responsibilities

• Schedule and dispatch service technicians based on priority, location, and expertise.
• Serve as the primary point of contact for customer inquiries, updates, and follow-ups.
• Monitor work order progress and ensure timely job completion.
• Maintain accurate service records and documentation in the company’s system.
• Coordinate with inventory and parts departments to ensure availability for service calls.
• Prepare and review service reports, including technician hours, parts used, and job status.
• Collaborate with internal departments to resolve customer concerns and support technician needs.
• Track service KPIs such as response time, job completion rates, and customer satisfaction.
• Ensure compliance with company policies, safety standards, and service quality benchmarks.

Skills

Scheduling software

Dispatch platforms

CRM/ERP systems

Communication

Attention to detail

Field service familiarity

Education

High school diploma

Associate/Bachelor degree

Job description

Upchurch is seeking a Service Coordinator to support field service operations across the Southeast. You will schedule and dispatch technicians, communicate with clients, and ensure timely service delivery from request to resolution.

The ideal candidate has 2–4 years in service coordination or related roles, strong organizational skills, and a customer-first mindset. Knowledge of scheduling software and CRM/ERP tools is valued. A high school diploma is required.