Onsite Desktop Support Technician – Imaging & VIP Service

firstPRO, Inc; Boston (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

A staffing firm is seeking a Desktop Support Technician in Boston, MA. This contract role requires strong technical troubleshooting abilities and customer service skills. Responsibilities include assisting users with hardware issues, monitoring helpdesk tickets, and managing onboarding processes. The ideal candidate will have at least five years of experience in desktop support, with relevant certifications being a plus.

Qualifications

• Minimum five years of experience in desktop support.
• Ability to work independently on hardware/software issues.
• Experience with LAN-based imaging and Thunderbolt docking solutions.

Responsibilities

• Assist users with technical issues related to PC peripherals.
• Monitor and respond to helpdesk tickets.
• Perform onboarding processes for new employees.

Skills

Technical troubleshooting

Customer service

Desktop and hardware configuration

VPN connectivity support

Education

BSc in IS, CS or equivalent experience

A+, MCP or equivalent certification

Tools

Ticketing systems

Enterprise imaging tools

Job description

A staffing firm is seeking a Desktop Support Technician in Boston, MA. This contract role requires strong technical troubleshooting abilities and customer service skills. Responsibilities include assisting users with hardware issues, monitoring helpdesk tickets, and managing onboarding processes. The ideal candidate will have at least five years of experience in desktop support, with relevant certifications being a plus.