Level 2 On-Site Desktop Support Technician | Windows & Imaging

Advantage Technical; Springfield (MA); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

Advantage Technical seeks an experienced Level 2 Desktop Support Technician to deliver on-site technical support for a client in Springfield, Massachusetts. You will troubleshoot desktops, laptops, peripherals, and related software, assist with deployments and upgrades, and travel to multiple MA client sites as needed.

Responsibilities include resolving OS and application issues, supporting VPN and network basics, and documenting work in ticketing systems.

Qualifications

• 3+ years of desktop support experience in a corporate or multi-client environment.
• Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications.
• Familiarity with Active Directory, user account management, and basic networking concepts.
• Experience with hardware troubleshooting and repair (desktops, laptops, printers).
• Ability to work independently and manage time across multiple client sites.
• Excellent communication and customer service skills.
• Valid driver's license and reliable transportation (travel required).

Responsabilités

• Provide Level 2 technical support for desktops, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software issues, including OS errors, application problems, and network connectivity.
• Perform installations, configurations, and upgrades for Windows-based systems and standard business applications.
• Support remote access tools, VPN, and basic network troubleshooting.
• Assist with hardware refresh projects, imaging, and deployment of new devices.
• Maintain accurate documentation of work in ticketing systems.
• Collaborate with Level 1 support and escalate complex issues as needed.
• Travel to client sites within Worcester, Springfield, and other MA areas as required.

Connaissances

Desktop support

Windows OS

Active Directory

Networking basics

Customer service

Time management

ServiceNow

Remedy

Outils

ServiceNow

Remedy

Description du poste

Advantage Technical seeks an experienced Level 2 Desktop Support Technician to deliver on-site technical support for a client in Springfield, Massachusetts. You will troubleshoot desktops, laptops, peripherals, and related software, assist with deployments and upgrades, and travel to multiple MA client sites as needed.

Responsibilities include resolving OS and application issues, supporting VPN and network basics, and documenting work in ticketing systems.