Desktop Support Specialist - Contract to Hire, 3+ yrs IT

BCforward; Billerica (MA); On-site; USD 20,298 - 28,909; Full time

Job summary

A leading IT staffing firm is seeking a Desktop Support professional in Billerica, MA, for a contract role lasting 6-12 months. Responsibilities include installing, maintaining, and repairing hardware and software systems while ensuring customer satisfaction. Candidates should have at least 3 years of IT experience and a strong background in customer service. Preferred qualifications include CompTIA A+. This is a great opportunity to work with a significant client in the industry.

Qualifications

• Strong troubleshooting skills for various hardware and software issues.
• Ability to install and support laptops and desktops.
• Excellent customer service skills are essential.

Responsibilities

• Install, maintain and repair hardware, software, and networking products.
• Diagnose and resolve product performance issues.
• Advise customers on preventative maintenance.

Skills

Technical Troubleshooting

Laptop PC Install/Support

Desktop PC Install/Support

Excellent Customer Service Experience

Education

CompTIA A+

3 years IT experience

Job description

A leading IT staffing firm is seeking a Desktop Support professional in Billerica, MA, for a contract role lasting 6-12 months. Responsibilities include installing, maintaining, and repairing hardware and software systems while ensuring customer satisfaction. Candidates should have at least 3 years of IT experience and a strong background in customer service. Preferred qualifications include CompTIA A+. This is a great opportunity to work with a significant client in the industry.