Desktop Services Engineer — IT Support Specialist

Procom Services; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Procom Services seeks a dedicated Desktop Services Engineer for a contract role in Boston. Responsibilities include providing technical support for desktops, managing hardware issues, and ensuring connectivity to corporate networks. Ideal candidates will possess strong analytical and troubleshooting skills, with an Associate's Degree and relevant certifications preferred. This role offers a chance to work with diverse clients while ensuring high standards of customer satisfaction.

Qualifications

• 2-4 years related experience preferred.
• Knowledge of Microsoft Windows operating systems.
• Experience with Active Directory administration.

Responsibilities

• Provide Level-2 technical support for desktops and laptops.
• Correct hardware problems with OEM vendors.
• Manage returns on warranted parts and systems.

Skills

Troubleshooting

Analytical Skills

Interpersonal Skills

Networking

Education

Associate's Degree

A+ Certification

ITIL Certification

Job description

Procom Services seeks a dedicated Desktop Services Engineer for a contract role in Boston. Responsibilities include providing technical support for desktops, managing hardware issues, and ensuring connectivity to corporate networks. Ideal candidates will possess strong analytical and troubleshooting skills, with an Associate's Degree and relevant certifications preferred. This role offers a chance to work with diverse clients while ensuring high standards of customer satisfaction.