Senior IT Help Desk Technician - On-Call & Imaging Specialist

New Millenium Consulting; Boston (MA); On-site; USD 41,328 - 48,216; Full time

Job summary

A healthcare support provider is seeking a Help Desk Support Technician in Boston for a 6-12 month contract. The ideal candidate will possess at least 5 years of experience in support roles, demonstrating skills in device configuration and ticketing systems like ServiceNow. Responsibilities include managing ticket queues, coordinating vendor support, and providing assistance for on-site events. Competitive hourly rates of $30-$35 per hour based on employment classification are offered.

Qualifications

• At least 5 years of experience in Help Desk support role.
• Proficient in break-fix support for various devices.
• Experience with ticket management systems.

Responsibilities

• Manage the ticket queue to ensure timely resolution.
• Respond to end-user requests regarding ticket status.
• Coordinate with vendors for end-user support.
• Provide IT support for events and meetings.
• On-call support outside business hours when required.

Skills

Break-fix support for computers

Hands-on experience with imaging and configuring systems

Support for O365 and Active Directory

Support for imaging devices including printers

Experience with Ticketing systems like ServiceNow

Job description

A healthcare support provider is seeking a Help Desk Support Technician in Boston for a 6-12 month contract. The ideal candidate will possess at least 5 years of experience in support roles, demonstrating skills in device configuration and ticketing systems like ServiceNow. Responsibilities include managing ticket queues, coordinating vendor support, and providing assistance for on-site events. Competitive hourly rates of $30-$35 per hour based on employment classification are offered.