Deskside Technician I

Stefanini, Inc; Solon (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Stefanini, Inc in Solon, OH is seeking a Deskside Technician I to provide onsite Windows, software, and hardware support across multiple client locations.

This role requires at least 1 year of end-user support, strong customer service, and the ability to travel locally. You will use ServiceNow for ticketing and collaborate with teams to resolve issues efficiently.

Qualifications

• Minimum 1 year of end user support experience.
• Strong customer service orientation.
• Clear written and verbal communication skills.

Responsibilities

• Provide onsite Windows, software, and hardware support at multiple client sites.
• Stage, provision, and deploy IT machines to end users.
• Configure and troubleshoot software and mobile devices.
• Work with ServiceNow to document tickets and resolutions.
• Communicate technical information to non-technical users.
• Travel to client locations as needed.

Skills

End user support

Customer service

Communication skills

Travel to client locations

Tools

ServiceNow

Windows 11

Office 365

Barcode scanners

Label printers

Job description

Job Details

Deskside Technician I

Deskside Technician I Solon,OH Posted:9/16/2026 Job Description Job ID#:

64925

Job Category: Deskside Technician I

Position Type: Full Time

Duration: Indefinite

Remaining Positions: 1

Details:

Who we are

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide onsite Windows, software, and hardware support, in both Corporate and Manufacturing environments.
• Support four client locations
• Stage, provision, and deploy IT machines to end users following defined business practices
• Install, configure, diagnose, troubleshoot, software for a variety of technologies
• Configure, troubleshoot, and deploy mobile devices and other audio/visual equipment
• Follow appropriate KB articles
• Work within ServiceNow ticketing software to manage workload and detail break-fix steps/resolution for assigned tickets
• Prioritize and complete work both in a group, and independently, with minimal supervision
• Communicate technical information to non-technical audiences
• Inventory management of IT assets to include replacement of aged or broken hardware
• Resolving escalations from the IT Service Desk and handling client support requests
• Complete multiple simultaneous projects in a timely manner

Job Requirements Details:

• Minimum 1 year prior experience providing end user support
• Strong Customer Service focus
• Good written, oral, and interpersonal communication skills
• Experience with Windows 11, Office 365, and Office Product Suite
• Experience with Bar Code Scanners and Label Printers is a plus
• Willing to support and short-distance travel to multiple client locations

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will nevermake an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

#LI-LG1 #LI-ONSITE

Pay Range: Based on Experience