On-Site Desktop Technician — Columbus, OH

CompuCom; Columbus (OH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

EAP

Paid holidays

Paid time off

Parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Compucom Systems, Inc. invites applications for a Level I Desktop Technician to join our on-site team in Columbus, Ohio.

You will diagnose hardware, software, and network issues, perform repairs and installs, manage user accounts, and document issues in our ticketing system while delivering responsive service to customers with varying technical skill levels. You should have an Associate degree or equivalent IT experience, strong Windows and Office knowledge, and a proven ability to multitask in

Qualifications

• Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school.
• Knowledge of assigned area required.
• Desktop and/or Infrastructure support experience.
• Account Specific Training or Certification.
• Technical writing competency.
• Coding/programming competency.
• Cloud & SaaS services competency.
• Sound understanding of customer support, operations, and processes.
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
• Demonstrated capability to achieve results in a fast-paced, client driven environment.
• Strong desire and enthusiasm to serve customers.
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required.
• Working knowledge of the Microsoft Office application suite including MS Outlook.

Responsibilities

• Diagnoses mechanical, hardware, software and systems failures, using established procedures.
• Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking.
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues.
• Communicates with customers at all levels of technical and non-technical skill sets.
• Follow-up with end users to provide status updates as per service level guidelines (SLA's).
• Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.).
• Follow all standard operating procedures (SOP) through the effective use of knowledge management.
• Works collaboratively with people across the organization.

Skills

Desktop support

Infrastructure support

Customer support

Written communication

Verbal communication

Windows OS

MS Office

Networking basics

Security concepts

Coding/Programming

Education

Associate degree in Computer Science or IT

Tools

Ticketing systems

Job description

Compucom Systems, Inc. invites applications for a Level I Desktop Technician to join our on-site team in Columbus, Ohio.

You will diagnose hardware, software, and network issues, perform repairs and installs, manage user accounts, and document issues in our ticketing system while delivering responsive service to customers with varying technical skill levels. You should have an Associate degree or equivalent IT experience, strong Windows and Office knowledge, and a proven ability to multitask in