Onsite Desktop Technician - Windows & Endpoint Expert

Compucom Staffing; El Paso (TX); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays (up to 6 days annually)

Paid time off (minimum of 10 days)

Paid parental leave (minimum of 10–??)

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a Level 2 Desktop Technician to join our client onsite in El Paso, TX. You will provide end-user support for desktops, laptops, mobile devices, and printers, ensuring smooth operations across the site.

The role includes device imaging, deployments, asset lifecycle management, and collaborating with OT and network teams. Strong Windows 10/11, Microsoft 365, ITSM, and customer-focused service are essential.

Qualifications

• 3+ years of experience providing desktop, deskside, field, or end-user technical support.
• Strong working knowledge of Windows 10 and Windows 11.
• Experience supporting Microsoft Office and Microsoft 365 applications.
• Proficiency with ServiceNow or similar IT service management (ITSM) and ticketing platforms.
• Understanding of TCP/IP networking fundamentals and basic network troubleshooting.
• Experience supporting printers, scanners, peripheral devices, and mobile technologies.
• Strong problem-solving, troubleshooting, and analytical skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing or production environment.

Responsibilities

• Provide onsite deskside support for hardware, software, and connectivity issues affecting desktops, laptops, workstations, and mobile devices.
• Troubleshoot and resolve Windows operating system, application, and peripheral device issues.
• Deliver Microsoft 365 and business productivity application support.
• Assist end users with account access, device setup, and day-to-day technical support needs.
• Provide VIP and executive-level technical support as required.
• Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
• Perform hardware upgrades, break/fix repairs, and warranty coordination activities.
• Execute device refreshes, migrations, and asset lifecycle management processes.
• Maintain accurate asset inventory records and tracking documentation.
• Support device patching, compliance, and security requirements in accordance with customer standards.
• Support printers, label printers, handheld scanners, RF devices, and other workplace technology.
• Troubleshoot manufacturing and operational endpoint devices, as well as site-specific technologies.
• Assist with laboratory systems, virtual machine environments, and operational technology (OT) systems as directed.
• Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.
• Provide onsite "smart hands" support for infrastructure and network teams.
• Assist with network hardware activities, including switches, wireless access points, UPS systems, and related equipment, following established procedures.
• Support cabling, rack installations, and technology deployment projects.
• Participate in site moves, adds, changes, and infrastructure upgrade initiatives.
• Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.
• Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems.
• Meet established service level agreements (SLAs) and maintain accurate ticket documentation.
• Communicate effectively with end users, site leadership, and cross-functional support teams.
• Identify recurring issues and recommend process improvement opportunities.
• Ensure compliance with customer security, safety, and operational policies and standards.

Skills

Desktop support

Windows 10/11

Microsoft 365

ITSM ticketing

TCP/IP networking

Printer & scanner support

Customer service

Time management

Communication skills

End-user training

Tools

ServiceNow

VM environments

Job description

CompucomStaffing is seeking a Level 2 Desktop Technician to join our client onsite in El Paso, TX. You will provide end-user support for desktops, laptops, mobile devices, and printers, ensuring smooth operations across the site.

The role includes device imaging, deployments, asset lifecycle management, and collaborating with OT and network teams. Strong Windows 10/11, Microsoft 365, ITSM, and customer-focused service are essential.