Onsite Desktop Support Technician — Houston

eXcell

Houston (TX)

On-site

USD 26,000 - 34,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Paid time off

Paid parental leave

Disability plans

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join our client's onsite team in Houston, TX. You will provide end-user support, troubleshoot hardware and software, and keep day-to-day operations running smoothly across laptops, desktops, tablets, printers, and mobile devices.

The role requires strong customer service, Windows OS proficiency, and the ability to work with SLA guidelines. Onsite environment, collaborative team, and opportunities to resolve complex issues are offered.

Qualifications

Associates degree or equivalent experience in Computer Science or Information Technology.
Minimum 3+ years of related field experience.
Desktop or infrastructure support experience.
VIP/white-glove support experience.
Proficient with Windows OS, networks, databases, and MS Office.
Strong written and verbal communication.
Ability to manage multiple tasks with attention to detail.

Responsibilities

Diagnose hardware, software, and systems failures using established procedures.
Perform service, repair, and installation of computer products including PCs, laptops, printers, and mobile devices.
Create and modify user accounts and reset passwords in various applications.
Document issues and resolutions in the ticketing system.
Communicate with customers across technical and non-technical teams.
Escalate complex problems to appropriate support groups as needed.
Maintain SOPs and collaborate cross-functionally.