Onsite Desktop Support Tech – Windows & Cameras

Eightelevengroup; Kentucky; On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA & FSA

401k match

Paid time off

EAP program

Paid holidays

Job summary

Eightelevengroup is seeking a Desktop Support Technician for a long-term, on-site contract at the Little Sandy Correctional Complex in Sandy Hook, KY. You will support roughly 275 devices, ensuring reliable Windows-based desktop operation and connectivity with security cameras, servers, and network switches.

The ideal candidate has 1–2+ years in desktop support, solid troubleshooting, and excellent customer service. Prior experience in secured or government environments is a plus.

Qualifications

• 1-2+ years of desktop support or similar experience.
• Experience in Windows desktop hardware/software troubleshooting.
• Ability to provide onsite technical support and document incidents.
• Experience with government/secured environments preferred.
• Excellent customer service and communication skills.

Responsibilities

• Install, configure, maintain, and troubleshoot desktop and laptop computers in a Windows-based environment
• Diagnose and resolve hardware, software, printer, and peripheral issues
• Provide onsite technical support to facility staff and end users
• Perform device repairs, upgrades, and equipment replacements as needed
• Assist with support and maintenance of security camera systems, servers, and network switches
• Utilize enterprise desktop management and support tools as needed
• Document incidents, service requests, and resolutions accurately
• Ensure compliance with facility security protocols and procedures

Skills

Customer service

Troubleshooting

On-site support

Communication

Documentation

Tools

Windows OS

Printers & peripherals

Security cameras

Servers & switches

Desktop deployment tools

Job description

Eightelevengroup is seeking a Desktop Support Technician for a long-term, on-site contract at the Little Sandy Correctional Complex in Sandy Hook, KY. You will support roughly 275 devices, ensuring reliable Windows-based desktop operation and connectivity with security cameras, servers, and network switches.

The ideal candidate has 1–2+ years in desktop support, solid troubleshooting, and excellent customer service. Prior experience in secured or government environments is a plus.