Onsite Desktop Support Technician: Growth & Training

Virtual Service Operations; Hartford (CT); On-site; USD 48,000 - 64,000; Full time

Job summary

Virtual Service Operations is seeking a Desktop Support professional to join our Hartford, Connecticut team. In this on-site role you will support workstation operations for a key client, handle IMAC tasks, imaging, asset recovery and tagging, and provide printer and Tech Bar assistance.

Ideal candidates have prior desktop support experience or are strong in IT fundamentals, with familiarity in ServiceNow, Bomgar, LapLink or Secure Disk Wipe. U.S.

Qualifications

• Experience in desktop support or entry-level training provided.
• Knowledge of PC imaging processes.
• Familiarity with change and incident management tools.

Responsibilities

• Provide workstation software break-fix support.
• Perform IMAC (Install, Moves, Adds, Changes) tasks.
• Load device images.
• Recover and tag assets.
• Provide printer support.
• Support Client Center (Tech Bar).
• Update IT Service Management records.
• Other client support duties to maintain operations.

Skills

Desktop Support

Communication

Teamwork

Problem-solving

PC Imaging

Education

Certified Dell Technician

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

Virtual Service Operations is seeking a Desktop Support professional to join our Hartford, Connecticut team. In this on-site role you will support workstation operations for a key client, handle IMAC tasks, imaging, asset recovery and tagging, and provide printer and Tech Bar assistance.

Ideal candidates have prior desktop support experience or are strong in IT fundamentals, with familiarity in ServiceNow, Bomgar, LapLink or Secure Disk Wipe. U.S.