Onsite Desktop Support Specialist (Windows & Mobile)

Artech Information System LLC; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT staffing company is seeking a Desktop Support Representative for onsite support in Dallas, TX. The ideal candidate will have significant experience in customer-facing, Windows-based technical support, including proficiency in Office, Outlook, and mobile systems. Excellent communication and soft skills are essential for interacting with clients. Prior retail experience such as working in an Apple Store or Geek Squad would be advantageous. This position offers flexibility and growth in a dynamic environment.

Qualifications

• Significant experience in customer-facing, Windows-based technical support.
• Experience supporting Office, Outlook, and working with ticketing systems.
• Previous retail experience (Apple Store, Geek Squad) is a plus.

Responsibilities

• Provide onsite desktop support for clients.
• Interact positively with clients and ensure their issues are resolved.

Skills

Customer-facing experience

Windows-based technical support

Office and Outlook proficiency

Experience with iOS and Android

Good verbal and written communication skills

Excellent soft skills

Tools

Mobile Iron

SCCM

Apple Mac systems

Job description

A leading IT staffing company is seeking a Desktop Support Representative for onsite support in Dallas, TX. The ideal candidate will have significant experience in customer-facing, Windows-based technical support, including proficiency in Office, Outlook, and mobile systems. Excellent communication and soft skills are essential for interacting with clients. Prior retail experience such as working in an Apple Store or Geek Squad would be advantageous. This position offers flexibility and growth in a dynamic environment.