Onsite Desktop Support Specialist — Windows, Imaging & VPN

A3 Solutions, Inc.; Buffalo (NY); Presencial; USD 40.000 - 56.000; Jornada completa

Descripción de la vacante

A3 Solutions, Inc. in Buffalo, NY seeks a Desktop Support Technician for 100% onsite assistance. You will provide end-user support for Windows OS and Microsoft Office in a corporate environment, performing imaging, software updates, and hardware setup.

You will troubleshoot, repair desktops and laptops, assist with IMACs, manage user accounts and security groups, and deliver strong customer service while collaborating with Desk Side Support staff.

Formación

• Experience providing Windows OS and Office support in enterprise environments.
• Imaging, deployment and recovery of desktops/laptops.
• Ability to setup, configure and replace hardware and peripherals.

Responsabilidades

• Support Windows OS/Microsoft Office in an enterprise environment with direct end-user interaction.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware and peripherals.
• Provide desktop and network support and remote access as needed.
• Setup, configure and add all hardware; assist with large IMACs.
• Document, upgrade or replace hardware and software systems.
• Manage user accounts including rights, security and groups.
• Train employees; diagnose and repair product failures; order/replace parts.
• Imaging and imaging recovery; support WiFi and VPN and wireless devices.

Conocimientos

Windows OS

Microsoft Office

Desktop Support

Network Support

Customer Service

Descripción del empleo

A3 Solutions, Inc. in Buffalo, NY seeks a Desktop Support Technician for 100% onsite assistance. You will provide end-user support for Windows OS and Microsoft Office in a corporate environment, performing imaging, software updates, and hardware setup.

You will troubleshoot, repair desktops and laptops, assist with IMACs, manage user accounts and security groups, and deliver strong customer service while collaborating with Desk Side Support staff.