Event-Ready Desktop & AV Support Technician

A3 Solutions, Inc.; Ketchikan (AK); On-site; USD 55,000 - 75,000; Full time

Job summary

A3 Solutions, Inc. in Alaska is seeking a Desktop & Imaging Specialist to install and support hardware, software, and AV equipment for corporate events and daily operations.

You will configure desktops and laptops, assist with VPN and Wi‑Fi connectivity, train users, troubleshoot issues, and perform repairs while maintaining inventory and documenting procedures for a smooth, reliable enterprise IT environment.

Qualifications

• Experience repairing desktops and laptops.
• Familiarity with Windows 11 and Office Suite.
• Strong customer service and communication skills.
• Ability to document procedures and maintain inventory.

Responsibilities

• Transport, install, and support AV equipment and racks.
• Set up electrical wiring, programming, and construction per diagrams.
• Develop relationships with clients to keep production moving.
• Test videos and audio, troubleshoot issues.
• Manage equipment inventory and generate expense reports.
• Support Windows 11 / Microsoft Office in an enterprise environment.
• Maintain and repair computer hardware and peripherals.
• Assist with hardware configuration and software upgrades.

Skills

Windows 11

Office Suite

Customer Service

Troubleshooting

Job description

A3 Solutions, Inc. in Alaska is seeking a Desktop & Imaging Specialist to install and support hardware, software, and AV equipment for corporate events and daily operations.

You will configure desktops and laptops, assist with VPN and Wi‑Fi connectivity, train users, troubleshoot issues, and perform repairs while maintaining inventory and documenting procedures for a smooth, reliable enterprise IT environment.