Onsite Desktop Support Specialist – Roanoke/Salem

STI; Salem (VA); On-site; USD 34,000 - 48,000; Full time

Job summary

STI is seeking a Desktop Support specialist for onsite work in Salem, VA. The role requires local candidates to support users in the Roanoke/Salem area and work Monday through Friday, 8am to 5pm, with long-term commitment.

Responsibilities include assisting with Windows desktop environments, SharePoint and MS 365 tools, and providing user training as needed. Must be customer-focused and capable of clear written and verbal communication.

Qualifications

• 5+ years of experience with Windows, SharePoint, MS Office/Office 365 and MS Teams.
• 5+ years troubleshooting desktops, laptops and wireless devices.
• 5+ years experience with help desk ticketing and reporting tools.
• Strong verbal and written communication skills.
• Customer-first attitude in service delivery.

Skills

Windows OS

SharePoint

MS Office/Office 365

MS Teams

Troubleshooting tools

Desktop/Laptop devices

Communication skills

Help desk tools

Customer service

Job description

STI is seeking a Desktop Support specialist for onsite work in Salem, VA. The role requires local candidates to support users in the Roanoke/Salem area and work Monday through Friday, 8am to 5pm, with long-term commitment.

Responsibilities include assisting with Windows desktop environments, SharePoint and MS 365 tools, and providing user training as needed. Must be customer-focused and capable of clear written and verbal communication.