Desktop Support & Training Specialist

STI; Richmond (VA); On-site; USD 34,000 - 45,000; Full time

Job summary

STI in Richmond, VA is seeking a Desktop Support specialist to respond to queries on the phone, via email, in person, or through remote access, ensuring timely resolution and effective user support.

Responsibilities include configuring and troubleshooting computer systems, training users, documenting procedures, and analyzing common issues to improve support quality, including VPN, networking, and ISP problems.

Responsibilities

• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Writing and editing documentation about troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• Troubleshooting VPN, Networking, and ISP problems.

Skills

Technical support

VPN

Networking

Documentation

Tools

Remote access

VPN

Networking

Job description

STI in Richmond, VA is seeking a Desktop Support specialist to respond to queries on the phone, via email, in person, or through remote access, ensuring timely resolution and effective user support.

Responsibilities include configuring and troubleshooting computer systems, training users, documenting procedures, and analyzing common issues to improve support quality, including VPN, networking, and ISP problems.