Desktop Support

STI; Salem (VA); On-site; USD 34,000 - 48,000; Full time

Job summary

STI is seeking a Desktop Support specialist for onsite work in Salem, VA. The role requires local candidates to support users in the Roanoke/Salem area and work Monday through Friday, 8am to 5pm, with long-term commitment.

Responsibilities include assisting with Windows desktop environments, SharePoint and MS 365 tools, and providing user training as needed. Must be customer-focused and capable of clear written and verbal communication.

Qualifications

• 5+ years of experience with Windows, SharePoint, MS Office/Office 365 and MS Teams.
• 5+ years troubleshooting desktops, laptops and wireless devices.
• 5+ years experience with help desk ticketing and reporting tools.
• Strong verbal and written communication skills.
• Customer-first attitude in service delivery.

Skills

Windows OS

SharePoint

MS Office/Office 365

MS Teams

Troubleshooting tools

Desktop/Laptop devices

Communication skills

Help desk tools

Customer service

Job description

Desktop Support

Location: Salem, VA

Duration: Long Term

Onsite work

Direct Client

• candidates local to the Roanoke/Salem, VA area required


• candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions

Description

• candidates local to the Roanoke/Salem, VA area required


• candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions

Required/Desired Skills

• Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams – Required: 5 Years


• Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices – Required: 5 Years


• Ability to communicate effectively verbally and in writing with individuals and groups – Required: 5 Years


• Experience working with help desk request tracking and reporting tools – Required: 5 Years


• Strong Customer Service skills that include a \"customer first\" attitude – Required: 5 Years


• Provide computer training for field staff – Desired: 0


• Knowledge of computer/mobile device applications and how they operate in an enterprise environment. – Desired: 0


• Experience with creating training documentation. – Nice to have: 0