On-Site Desktop Support Specialist

Stantec; Washington (District of Columbia); On-site; USD 55,000 - 85,000; Full time

Job summary

Stantec is seeking a Desktop Support Analyst to join Information Technology Services in the United States. You will provide frontline IT support across the U.S., handle hardware configurations, and troubleshoot complex hardware/software issues while collaborating with regional and corporate IT teams.

The role requires hands-on hardware experience, ServiceNow familiarity is a plus, and a commitment to on-site work at least three days per week.

Qualifications

• Proven competence in a Microsoft Windows environment, including Windows 11, Office 365, and SCCM.
• Strong knowledge of PC hardware and hands-on setup, configuration, and rebuilding of workstations.
• Demonstrated troubleshooting and analytical skills to resolve complex IT issues.
• Experience with ServiceNow is a plus.
• Experience in ITIL-based and SOX-compliant environments is a plus.
• Excellent customer service, communication, and interpersonal skills.
• Ability to manage competing priorities and adapt to changing business needs.
• Ability to communicate technical information clearly to users and stakeholders.
• Ability to work collaboratively and seek or provide assistance as needed.
• Minimum three days per week on site; valid driver’s license required.

Responsibilities

• Provide excellent, customer focused support with professionalism and follow-through.
• Configure and reconfigure hardware, including workstations and printers, for new office setups.
• Analyze and resolve end user hardware, software, and connectivity issues, including complex problems.
• Take ownership of technology support for assigned offices and staff; collaborate with IT teams as needed.
• Coordinate with office staff and IT teams during hardware refresh activities.
• Create and maintain accurate, consistent records for all support requests.
• Monitor progress on issue resolution and inform users of status and next steps.
• Maintain current knowledge of supported technologies and policies to deliver effective solutions.
• Follow IT policies and security requirements; share knowledge with peers.

Skills

Windows 11

Office 365

SCCM

PC hardware

Troubleshooting

Analytical skills

ServiceNow

ITIL/SOX

Customer service

Communication

Teamwork

On-site availability

Education

Technical degree/diploma/certificate in related field

Tools

ServiceNow

SCCM (System Center Configuration Manager)

Job description

Stantec is seeking a Desktop Support Analyst to join Information Technology Services in the United States. You will provide frontline IT support across the U.S., handle hardware configurations, and troubleshoot complex hardware/software issues while collaborating with regional and corporate IT teams.

The role requires hands-on hardware experience, ServiceNow familiarity is a plus, and a commitment to on-site work at least three days per week.