Onsite Desktop Support Specialist – Public Sector

MARS Solutions Group; Madison (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

MARS Solutions Group is seeking a Desktop Support professional for a state government agency in Madison, WI. This full-time onsite role focuses on diagnosing, patching, and deploying desktop hardware and software to ensure stable public-sector services.

Candidates should have 4–7 years of experience, strong ITIL-based ITSM practices, and excellent communication with executives. Certifications like ITIL 4 Foundation or CompTIA A+ are preferred. Local candidates preferred; no relocation.

Qualifications

• Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.
• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Skills

Diagnose/patch/deploy desktop systems

Professional communication

ITSM/ITIL best practices

Task prioritization with attention to

Education

ITIL 4 Foundation certification

CompTIA A+ certification

Job description

MARS Solutions Group is seeking a Desktop Support professional for a state government agency in Madison, WI. This full-time onsite role focuses on diagnosing, patching, and deploying desktop hardware and software to ensure stable public-sector services.

Candidates should have 4–7 years of experience, strong ITIL-based ITSM practices, and excellent communication with executives. Certifications like ITIL 4 Foundation or CompTIA A+ are preferred. Local candidates preferred; no relocation.