On-Site Desktop Support & ITSM Specialist

Technoviz LLC; Madison (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Job summary

Technoviz LLC in Madison, WI is seeking an experienced IT Support Specialist to grow and operate the ITSM program at the Wisconsin Department of Financial Institutions. This role serves as an expert resource, providing in-person desktop and device support to DFI staff at Hill Farms.

Key duties include diagnosing, patching, and deploying desktop systems and peripherals, communicating professionally with executives, and leading ITSM improvement initiatives based on ITIL.

Qualifications

• Diagnose, patch, and deploy desktop systems and hardware.
• Excellent communication with executives and staff.
• Lead ITSM improvement initiatives based on ITIL/best practices.
• Strong prioritization and attention to detail.

Responsibilities

• Provide technical assistance for desktop applications and hardware.
• Support desktop OS, applications, hardware, laptops, printers, and mobile devices.
• Deliver in-person IT support to DFI staff at Hill Farms in Madison, WI.
• Escalate issues from the help desk and ensure timely resolution.

Skills

Diagnose desktop systems

Patch and deploy hardware

Communication skills

ITSM improvements

Job description

Technoviz LLC in Madison, WI is seeking an experienced IT Support Specialist to grow and operate the ITSM program at the Wisconsin Department of Financial Institutions. This role serves as an expert resource, providing in-person desktop and device support to DFI staff at Hill Farms.

Key duties include diagnosing, patching, and deploying desktop systems and peripherals, communicating professionally with executives, and leading ITSM improvement initiatives based on ITIL.