Desktop Support

MARS Solutions Group; Madison (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

MARS Solutions Group is seeking a Desktop Support professional for a state government agency in Madison, WI. This full-time onsite role focuses on diagnosing, patching, and deploying desktop hardware and software to ensure stable public-sector services.

Candidates should have 4–7 years of experience, strong ITIL-based ITSM practices, and excellent communication with executives. Certifications like ITIL 4 Foundation or CompTIA A+ are preferred. Local candidates preferred; no relocation.

Qualifications

• Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.
• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Skills

Diagnose/patch/deploy desktop systems

Professional communication

ITSM/ITIL best practices

Task prioritization with attention to

Education

ITIL 4 Foundation certification

CompTIA A+ certification

Job description

MARS Solutions Group is looking for a Desktop Support. Our client is a State Government agency seeking high‑quality talent to make a meaningful difference in public‑sector services. The organization values professionalism, collaboration, and a strong work‑life balance while offering opportunities for contract extensions and long‑term stability.

Interview Process:

Teams with camera on

Note:

FULL TIME ONSITE. Candidates must be CURRENT WI residents. Those local to the Madison area are strongly preferred. No relocation allowed.

Top 3‑4 Required skills (4‑7 years of experience):

• Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.
• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
• Highly self‑motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Top 2‑3 Nice to Have skills:

• ITIL 4 Foundation certification or similar
• CompTIA A+ certification of similar

About MARS Solutions Group:

MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.