Desktop Support Engineer — Fast-Paced IT for a Global Team

oneZero Financial Systems; Somerville (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

A financial technology company based in Somerville, MA, is seeking a Desktop Support Engineer. This role focuses on providing critical support to both in-person and global teammates, ensuring they have the tools they need for success. Responsibilities include managing device lifecycles, onboarding new hires, and maintaining clear documentation. A strong background in Windows and macOS is essential, along with problem-solving skills and experience in modern SaaS environments. The position offers a salary range of $65,000 to $85,000, depending on experience.

Qualifications

• 2+ years of experience in Desktop or IT Support, ideally in a fast-paced or enterprise environment.
• Familiarity with identity and access management tools such as Active Directory, Okta, or similar.
• Strong problem-solving discipline and attention to detail.

Responsibilities

• Provide in-person support at our Somerville HQ 5 days/week.
• Own the full lifecycle of devices for new hires.
• Create and maintain knowledge base articles and documentation.

Skills

Windows 10/11

macOS

Desktop Support

Active Directory

SaaS environments

Networking fundamentals

Problem-solving

Clear communication

Job description

A financial technology company based in Somerville, MA, is seeking a Desktop Support Engineer. This role focuses on providing critical support to both in-person and global teammates, ensuring they have the tools they need for success. Responsibilities include managing device lifecycles, onboarding new hires, and maintaining clear documentation. A strong background in Windows and macOS is essential, along with problem-solving skills and experience in modern SaaS environments. The position offers a salary range of $65,000 to $85,000, depending on experience.