Onsite Desktop Support Specialist

Creative Solutions Services, LLC; Springdale (OH); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

401(k)

Paid holidays

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join our client’s team onsite in Springdale, OH. You will provide end-user support, repair and image hardware, and manage software and peripherals in an enterprise environment.

The role requires hands-on hardware and network support, strong AV coordination, and executive white-glove service. W2, onsite work, with a comprehensive benefits package offered by the company.

Qualifications

• Minimum 3+ years of experience supporting PC hardware and software.
• Comfortable with limited support for servers and network equipment.
• Familiarity with A/V conference rooms and interfacing with central A/V team.
• Experience providing executive white glove support.
• Experience with asset management.
• Proficient with Office 365 and Windows 10; imaging and ticketing systems knowledge.
• Experience supporting applications related to engineering, manufacturing, or logistics is a plus.

Responsibilities

• Repair, test, image and clean PCs, laptops, monitors, printers, and related hardware.
• Maintain, analyze, and troubleshoot software and peripherals; set up and configure hardware.
• Install, move, add, and change; manage large IMAC events for printer migrations and PC refreshes.
• Ensure follow-up on tickets requiring further work.
• Assist with server installations, configurations, upgrades, patches, and maintenance.
• Perform backups, recovery, and security procedures as needed.
• Diagnose and report outages of critical site applications.
• Assist with network hardware and performance issues.
• Perform and maintain physical network installations and network system administration tasks.

Skills

PC hardware

Software troubleshooting

Server & network support

AV conferencing

Executive support

Asset management

Office 365

Windows 10

Imaging

Ticketing systems

Job description

CompucomStaffing is seeking a Desktop Support Technician to join our client’s team onsite in Springdale, OH. You will provide end-user support, repair and image hardware, and manage software and peripherals in an enterprise environment.

The role requires hands-on hardware and network support, strong AV coordination, and executive white-glove service. W2, onsite work, with a comprehensive benefits package offered by the company.