Onsite Desktop Support Technician - Charlotte

Creative Solutions Services, LLC; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

CompucomStaffing, a division of CompuCom Systems, Inc., is seeking a Desktop Technician to join the team onsite in Charlotte, NC, providing end-user support and break/fix for hardware and software.

The ideal candidate has 1–2 years of Windows desktop support experience, knowledge of Active Directory, MS Office 365, and effective communication skills. Local candidates welcome for day-to-day support and ticketing responsibilities.

Qualifications

• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP).
• Minimum of 1+ years of IT experience.
• Knowledge of Windows 7-10, Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, antivirus solutions, Helpdesk ticketing systems.
• Experience with mobile device management (iOS/Android) and Windows PC management via AD.
• Analytical, troubleshooting and problem solving skills.
• Ability to multi-task, prioritize, and meet SLA's.
• Excellent communication and customer service skills.
• Willing to work off-hours and weekends when required.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with third party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows OS versions and Office applications; support printers and hardware.
• Support Apple devices and ensure cross-platform compatibility.
• Perform general preventive maintenance and hardware repairs on desktops, laptops, printers, and peripherals.
• Diagnose network/connectivity and workstation hardware/software issues.
• Collaborate in a project-based environment requiring flexibility and teamwork.
• Mentor technicians and assist in resolving tickets.

Skills

Troubleshooting

Communication skills

Multi-tasking

Customer service

Teamwork

Analytical thinking

Education

Bachelor’s Degree or equivalent in Computer Science or related field

Tools

Active Directory

GPOs

MS Office 365

Helpdesk ticketing system

Mobile device management (iOS/Android)

Job description

CompucomStaffing, a division of CompuCom Systems, Inc., is seeking a Desktop Technician to join the team onsite in Charlotte, NC, providing end-user support and break/fix for hardware and software.

The ideal candidate has 1–2 years of Windows desktop support experience, knowledge of Active Directory, MS Office 365, and effective communication skills. Local candidates welcome for day-to-day support and ticketing responsibilities.