Onsite Desktop Support Technician | PC & Network Help

Compucom Staffing; Charleroi (Washington County); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a qualified Desktop Support Technician to join their team onsite in Charleroi, PA and provide end-user support. The role involves hardware/software maintenance, account support, and assistance with network connectivity.

Ideal candidates have 3–6+ years of PC hardware/software experience, deskside support, and customer-facing skills. CompTIA A+ is preferred but not required, with a focus on delivering professional, dependable IT support.

Qualifications

• 3–6+ years of experience supporting PC hardware and software.
• Hands-on support for network connection issues.
• Experience with hardware/software upgrades and repairs.
• Deskside support experience for end users.
• Customer-facing experience in a fast-paced environment.
• Mobile device support experience.
• Able to multitask and pay attention to detail.
• CompTIA A+ certification preferred but not required.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Resolves network connection issues and traces connections to network switches.
• Escalates problems to higher level support when needed.
• Represents the company professionally and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or requests for information.

Skills

PC hardware support

Software support

Deskside support

Customer facing

Mobile device support

Multi-tasking

Network issue troubleshooting

CompTIA A+ certification

Job description

CompucomStaffing is seeking a qualified Desktop Support Technician to join their team onsite in Charleroi, PA and provide end-user support. The role involves hardware/software maintenance, account support, and assistance with network connectivity.

Ideal candidates have 3–6+ years of PC hardware/software experience, deskside support, and customer-facing skills. CompTIA A+ is preferred but not required, with a focus on delivering professional, dependable IT support.