Onsite IT Field Technician — Solve, Support, Grow

Pacific Office Automation Inc.; Salem (OR); On-site; USD 28,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Company vehicle

Job summary

Pacific Office Automation is seeking a Managed IT Services Field Technician to join our expanding team in Salem, OR. You will provide onsite IT support across our service territory, engaging directly with customers and presenting yourself as the face of the company.

Ideal candidates bring problem-solving skills, strong communication, and a willingness to learn with new technologies. The role requires travel across the Salem area and a customer-centric approach to service delivery.

Qualifications

• Strong problem-solving ability.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced, customer-focused environment.
• Reliable transportation to service multiple customer locations.
• Willingness to learn and grow with new technologies.

Responsibilities

• Respond to onsite service requests for desktops, laptops, printers, and network infrastructure.
• Troubleshoot IT issues across Windows, macOS, and multi-site networking environments.
• Support customers via phone, email, and ticketing systems to gather information and provide status updates.
• Work with the MITS Service Desk team, field leadership, and customers to resolve issues efficiently.
• Document troubleshooting steps, solutions, and outcomes in ConnectWise with clarity and accuracy.
• Meet SLAs by responding promptly and resolving issues on the first visit when possible.
• Maintain professional communication and customer service mindset during site visits.
• Identify opportunities for process improvements and share findings with the technical team.

Skills

Problem solving

Communication

Customer focus

Reliability

Learnability

Education

Associates degree in IT or related field

Tools

ConnectWise

Remote support tools

VOIP / IP telephony

Job description

Pacific Office Automation is seeking a Managed IT Services Field Technician to join our expanding team in Salem, OR. You will provide onsite IT support across our service territory, engaging directly with customers and presenting yourself as the face of the company.

Ideal candidates bring problem-solving skills, strong communication, and a willingness to learn with new technologies. The role requires travel across the Salem area and a customer-centric approach to service delivery.