Onsite IT Field Technician - Company Vehicle

Pacific Office Automation; Salem (OR); On-site; USD 28,000 - 51,000; Full time

Benefits offered by this job

Comprehensive health benefits

Matched 401(k)

Paid time off (PTO)

Flexible spending: FSA programs

Company vehicle and field-based work

Job summary

Pacific Office Automation is seeking a Managed IT Services Field Technician to service the Salem, OR area. This field-based role blends hands-on IT support with direct customer engagement, visiting multiple customer sites while meeting SLA expectations.

Entry-level candidates are welcome, with growth opportunities to senior roles. You will troubleshoot desktops, laptops, printers, and network infrastructure, document steps, and collaborate with the Service Desk.

Qualifications

• Strong problem-solving ability and a genuine passion for technical troubleshooting.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Respond to onsite service requests for desktops, laptops, printers, and network infrastructure.
• Troubleshoot IT issues across Windows, macOS, and multi-site networking environments.
• Support customers via phone, email, and ticketing systems to gather information and provide status updates.
• Collaborate with MITS Service Desk, field leadership, and customers to resolve issues efficiently.
• Document troubleshooting steps, solutions, and outcomes in ConnectWise with clarity and accuracy.
• Meet SLAs by responding promptly and resolving issues on the first visit when possible.

Skills

Problem-solving

Communication skills

Fast-paced environment

Reliable transportation

Willingness to learn

Education

Associates degree in IT/CS or related field

Job description

Pacific Office Automation is seeking a Managed IT Services Field Technician to service the Salem, OR area. This field-based role blends hands-on IT support with direct customer engagement, visiting multiple customer sites while meeting SLA expectations.

Entry-level candidates are welcome, with growth opportunities to senior roles. You will troubleshoot desktops, laptops, printers, and network infrastructure, document steps, and collaborate with the Service Desk.