Onsite Desktop Support Pro — Windows & Network Helpdesk

Droisys; Scottsdale (AZ); On-site; USD 34,000 - 41,000; Full time

Job summary

Droisys in Scottsdale, AZ is seeking an IT Helpdesk / Service Desk Specialist to handle inbound calls, chats and emails, providing Level 1 support for Windows applications and Office 365. You will diagnose basic connectivity issues, manage Active Directory and user accounts, assist with printers, and document incidents in the ITSM tool while delivering timely, professional support.

With 2–10 years of experience, you will work on a 12-month, on-site assignment, escalating production-impact issues

Qualifications

• Handle inbound calls, chats and emails in service desk.
• Resolve Windows application issues and basic connectivity problems.
• Escalate to resolver groups as needed using IT ticketing system.
• Administer Office 365 accounts and AD user accounts.
• Configure printers and basic hardware troubleshooting.
• Document incidents in ITSM tool and maintain accurate records.

Responsibilities

• Handle inbound calls, chats and emails in service desk.
• Diagnose and resolve Windows application issues.
• Provide basic networking/VPN support and issue escalation.
• Administer Office 365 accounts and Active Directory users.
• Manage printer hardware and desktop configurations.
• Document all incidents in the ITSM tool and communicate resolution status.

Skills

Customer support

Inbound calls handling

L1 IT support

Windows troubleshooting

Office 365 administration

Active Directory management

Network & VPN basics

ITSM ticketing

Printer support

Communication skills

Tools

Office 365

Active Directory

ITSM Tool

Job description

Droisys in Scottsdale, AZ is seeking an IT Helpdesk / Service Desk Specialist to handle inbound calls, chats and emails, providing Level 1 support for Windows applications and Office 365. You will diagnose basic connectivity issues, manage Active Directory and user accounts, assist with printers, and document incidents in the ITSM tool while delivering timely, professional support.

With 2–10 years of experience, you will work on a 12-month, on-site assignment, escalating production-impact issues