L1 Help Desk Support Engineer

Droisys; Scottsdale (AZ); On-site; USD 28,000 - 34,000; Full time

Job summary

Droisys is looking for an L1 Help Desk Support Engineer to join our Scottsdale, AZ onsite team for a 12+ month engagement at $20–$25/hr W2. The role centers on providing front-line desktop support and reliable service desk interactions.

As part of the team, you will handle inbound calls, chat and emails for Service Desk, perform basic L1 troubleshooting for Windows environments, and escalate when needed to ensure timely resolutions for end users. Prior L1 experience is essential.

Qualifications

• 4+ years of experience in providing Desktop Support with Windows 10 and Windows 8 support.

Responsibilities

• Maintain ownership of user issues and ensure resolution within a reasonable timeframe.
• Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
• Good experience working on Windows OS.
• Good experience with Microsoft Office product suite.

Skills

L1 Support

On-Call support

Service Desk

End user queries

Job description

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Here are the job details

Job Title L1 Help Desk Support Engineer

Job Location Scottsdale, AZ [Onsite Work]

Duration 12+ Months

Rate: $20 - $25/hr W2

Key Skills are:

L1 Support, On Call support experience, Handling all the Inbound calls, chat and emails in Service Desk, Handling basic L1 level queries from the end users.

Job Description

• 4+ years of experience in providing Desktop Support with Windows 10 and Windows 8 support.
• Maintain ownership of user issues and ensure that they receive resolution within a reasonable timeframe.
• Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
• Good experience working on Windows OS.
• Good experience with Microsoft Office product suite.
• Third party vendor management and support.
• Provide initial assessment of urgency and business impact on all support calls.
• Knowledge working on remote support tools.

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.